Program Manager - Observability Architecture and Migration

Role Description

Join our team as a Project Manager, where you will be instrumental in the successful delivery of complex Observability implementation projects for our customers. You will own the entire project lifecycle, from initiation and planning through execution, monitoring, and closure. This role is critical to translating the promise of our intelligent platform into tangible, realized business value for our customers.

In this role, you will be the single point of contact responsible for driving project discipline and velocity. You will ensure that every customer implementation—whether delivered directly by New Relic resources or through a partner—is completed on time, within scope, and results in true customer success and adoption of the New Relic platform. You will be the guardian of project delivery excellence.

What you'll do

• Lead Project Delivery: Plan, execute, and finalize highly technical Observability implementation projects according to strict deadlines and within budget. You will drive outcomes that ensure the customer achieves their desired technical and business goals.
• Scope & Risk Management: Define clear project scope, goals, and deliverables in collaboration with sales and technical teams. Proactively identify and manage project risks, issues, and dependencies, devising effective mitigation and contingency plans.
• Stakeholder Communication: Act as the primary communication bridge for all project stakeholders, including customers, Account Executives, Technical Success Managers, and engineering teams. You will provide transparent, regular updates on project status, financials, and milestones.
• Team and Resource Coordination: Coordinate internal and external technical resources (e.g., Solution Consultants, Engineers, Partner resources) to ensure effective resource allocation and task execution across all phases of the project.
• Commercial & Financial Oversight: Oversee the commercial aspects of the project, including monitoring project budget burn-rate, managing Statements of Work (SoW), tracking resource time & expenses, and ensuring timely invoicing based on project milestones.

Requirements

• Project Management Experience: You have a minimum of 5 years of experience as a Project Manager in the IT services or enterprise software industry, with a proven track record of managing technical implementation projects successfully.
• Observability Market Knowledge: Experience within the Observability, APM, or related Cloud Infrastructure/DevOps market is highly desirable. You understand the technical landscape and the value proposition of monitoring solutions.
• Certification: A recognized project management certification (e.g., PMP, PRINCE2, or equivalent) is preferred.
• Technical Acumen: You possess strong technical awareness to comprehend implementation complexity, integration challenges, and deployment methodologies. You can effectively translate high-level business requirements into detailed, actionable project plans.

Benefits

• Healthcare, dental, and vision benefits
• Parental leave and planning
• Mental health benefits
• 401(k) plan and match
• Flex time-off
• 11 paid holidays
• Volunteer time-off
• Other competitive benefits designed to improve the lives of our employees