Program Manager, Solutions Architecture

Role Description

As an SA Program Manager, you will independently own and drive programs that raise the user-facing excellence and operational effectiveness of the global SA org. You will operate with significant autonomy—scoping ambiguous problems, aligning diverse stakeholders, and driving complex initiatives from strategy through delivery and iteration. Within SA, you'll partner with SA leadership and SA business partners (e.g. Strategy & Operations, Enablement, Recruiting, People) and a broad set of cross-functional stakeholders (Product Marketing, Field Marketing, Professional Services, Alliance and Channel Partners) to define and roll out global standards of SA user-facing and operational excellence.

Responsibilities

• Independently scope, design, deliver, and iterate on high-priority global programs that address SA's most strategic priorities, owning outcomes end-to-end with minimal oversight.
• Partner with SA leadership and SA Enablement to define and scale repeatable frameworks and shared standards of pre-sales excellence by segment and motion and drive adoption through manager training and coaching.
• Use data to identify organizational gaps, set program priorities, measure impact, and build the case for investment or change across SA leadership and cross-functional partners.
• Lead change management planning and execution for org-wide programs — including communication, enablement, and operational rigor — ensuring SA managers and ICs adopt new behaviors durably.
• Navigate competing priorities across a broad GTM stakeholder map — including Sales, Marketing, Professional Services, Developer Relations, and Channel partners — to align cross-functional teams around programs that drive measurable improvement in SA effectiveness and user impact.
• Act as a resource and thought partner to SA leadership and peers, sharing knowledge, identifying and raising risks early, and contributing to a higher collective bar for program design and change management in the org.

Qualifications

• 7+ years of experience in GTM program management, business operations, management consulting, or a related discipline.
• Proven track record of independently leading complex, cross-functional global programs from scoping through delivery in fast-moving, ambiguous environments.
• Strong data fluency — able to synthesize data from multiple sources, develop independent hypotheses, and translate insights into clear decisions and recommendations for senior audiences.
• Demonstrated experience leading change management for large organizations, including communication planning, stakeholder alignment, and adoption measurement.
• Skilled at influencing cross-functional stakeholders without direct authority across all levels, from individual contributors to executives.
• Excellent written and verbal communication skills; consistently sets a high bar for clarity, concision, and audience-appropriate framing.

Preferred Qualifications

• Experience working within or directly supporting a Sales or technical pre-sales organization — familiarity with how field teams operate, how deals move, and what drives behavior change in a field org.
• Experience building or codifying GTM playbooks, sales excellence frameworks, or motion-specific best practices.
• Experience designing and driving field enablement programs with measurable adoption outcomes.
• Experience working with or alongside developer relations, partner, or channel organizations in a GTM context.
• Experience in fintech, payments, or SaaS.
• Familiarity with Salesforce, Gong, or similar GTM tooling and data platforms such as Looker or Tableau.