Payments Digital & Design Business Manager - Senior Associate

Join a high-visibility team where you'll help shape strategy, drive performance insights, and support key decisions across a leading global payments business. You'll partner with senior leaders and cross-functional teams to deliver meaningful outcomes that influence business growth and innovation.

As Senior Associate Business Manager on the Payments team, you will support strategic planning, performance management, and business initiatives for the Digital & Design organization within Payments. You will leverage data, analytics, and executive communications to help leaders make informed decisions and drive business results. Working closely with product managers and business partners, you will contribute to initiatives that enhance performance, streamline processes, and support long-term growth.

Job Responsibilities

• Support strategic initiatives by partnering with product managers and business stakeholders to improve performance and business outcomes
• Develop executive presentations and materials that communicate business performance, opportunities, and market insights
• Analyze data and provide recommendations that support decision-making and strategic priorities
• Perform ad hoc analyses to evaluate business performance and identify opportunities for improvement
• Create reporting and forecasting tools that provide meaningful performance insights
• Partner with product management, finance, and business teams to coordinate key deliverables and initiatives
• Drive process improvements and automation efforts in collaboration with data and technology partners

Required Qualifications, Capabilities, and Skills

• Strong analytical and problem-solving skills with the ability to evaluate complex business challenges
• Experience working with large and diverse data sets to develop actionable insights and recommendations
• Ability to influence and collaborate effectively with stakeholders across multiple levels of an organization
• Strong written and verbal communication skills, including executive presentation development
• Advanced proficiency in Microsoft Excel and PowerPoint
• 4+ years of experience in strategy consulting, corporate development, strategic finance, or a related field within financial services

Preferred Qualifications, Capabilities, and Skills

• Experience supporting product, strategy, or business management functions within financial services
• Knowledge of payments, treasury services, or related banking products
• Experience with business performance reporting, forecasting, and strategic planning
• Exposure to process improvement, automation, or data visualization tools
• Bachelor's degree in Finance, Accounting, Analytics, Business, or a related discipline
• Practical fluency with AI-enabled productivity tools to accelerate research, writing, analysis, and stakeholder communications

• Strong judgment in applying AI—knowing when to use AI vs. manual analysis, and validating outputs for accuracy, completeness, tone, and audience fit

  To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.