Senior Product Solutions Architect - Autonomous Incident Response

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success.Datadog's Service Management suite — spanning App Builder, Incident Management, Event Management, Workflow Automation, and On-Call — helps enterprises detect, triage, and resolve operational issues faster while automating the manual toil around incident response. As a Product Solutions Architect, you will partner closely with Datadog customers and the Service Management product team to design architectures, implement best practices, and drive adoption of App Builder, Incident Management, Event Management, Workflow Automation, and On-Call across customer environments.At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.What You'll Do:Serve as the in-house subject matter expert for Datadog's Service Management products — App Builder, Incident Management, Event Management, Workflow Automation, and On-CallPartner with Field teams to provide hands-on technical and architectural guidance to enterprise customers adopting Service Management, including designing on-call escalation policies, incident response workflows, event correlation pipelines, and custom internal tools with App BuilderCreate high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community — covering topics like automated incident response, alert noise reduction via Event Management, custom runbook automation with Workflow Automation, and low-code app development with App BuilderBuild proofs of concept and small-scale deployments to validate solutions and reproduce real-world customer environments, such as end-to-end incident lifecycles from alert to resolutionAct as a trusted advisor to Product Management by delivering actionable feedback informed by real-world field experience, helping shape the roadmap for automation, on-call operations, and incident workflowsWho You Are:You bring a strong engineering foundation, with hands-on experience building and operating incident response programs, on-call rotations, or internal automation/tooling in production environments at a large scale, and are comfortable diving deep into codebases to understand architectural decisions, tradeoffs, and implementation detailsYou are familiar with distributed systems and core observability concepts, such as tracing, metrics, and logging, and understand how alerting, event correlation, and incident management fit into a broader operational workflowExperience with languages such as Python and/or JavaScript/TypeScript, and familiarity with low-code/no-code application development conceptsComfortable operating in rapidly evolving, ambiguous technical domainsYou build deep context across teams and translate it into reusable, scalable solutionsYou take ownership from problem definition through implementation and measurable outcomesHighly detail-oriented, particularly when working on architectures and customer-facing technical assetsYou bring strong listening and consultative skills and are experienced supporting customers in high-pressure, complex situations — including live incident scenariosAble to sit up to 4 hours, traveling to and from client sitesAble to travel via auto, train, or air up to 40% of the timeBonus Points:Successful track record with 5+ years experience working as a Solutions Architect or Sales Engineer supporting incident management, ITSM, on-call/paging, or workflow automation tools (e.g., PagerDuty, Opsgenie, ServiceNow, Jira Service Management, Rundeck)Experience using Datadog and/or other observability tools in an SRE or DevOps capacity, particularly owning on-call responsibilities or building internal automationExperience building custom applications or internal tools using low-code platforms (e.g., Retool, App Builder) is a plusDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.Benefits and Growth:Best-in-breed onboardingGenerous global benefitsIntra-departmental mentor and buddy program for in-house networkingNew hire stock equity (RSUs) and employee stock purchase plan (ESPP)Continuous professional development, product training, and career pathingAn inclusive company culture, able to join our Community Guilds and Inclusion TalksBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$185,000—$246,000 USDAbout Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog:Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines:Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. 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