Customer Success Manager

About This Role Opportunity to take an elevated position to manage enterprise customer relationships. Take a leadership role to deliver value streams using AI & IOT use cases. Deliver outcome‑based services such as reduction of energy and maintenance spend, improve comfort, and drive digital adoption toward facility maintenance. Job Description Own Customer Success & Satisfaction for identified accounts Responsible for delivering customer success KPIs and program outcomes Increase adaptation & usage of IOT Platform (Abound PI) and associated digital tools at customer’s place Responsible for delivering planned revenue & upsell in the identified accounts Conduct weekly/biweekly status update meetings with customers Conduct Quarterly Business Review and drive the actions of QBR to closure Take up status reporting and generate the program‑level status for executive reviews Responsible for successful execution and closure of Pilot Programs Create overall program communication plan, matrix, standards, etc., and ensure necessary communications to program stakeholders at the customer organization Identify and evaluate risk, develop risk and issue mitigation measures, and identify change requests to a program from time to time Conduct Pilot Programs Support Sales Activities as needed Required Qualifications Bachelor’s degree 5+ years of experience in Customer Engagement & Success 3+ years of Connected Buildings domain experience and IOT‑enabled digital products Able to travel at least 30% of the time (domestic) Preferred Qualifications Graduate Degree Experience working with various Building Automation Systems Operational & technical expertise of core system HVAC assets/BMS control systems/AHUs/RTUs/Chillers/Pumps, Energy Management, etc. Proven ability to manage cross‑functional teams without formal authority through influence and relationships Self‑driven and willing to learn and talk technology (data science, AI, IoT, and analytics) Ability to understand multi‑faceted problems and work out a solution with the larger delivery team Interpersonal skills for managing in a team framework Project management skills Strong analytics skills Superior presentation, written, and verbal communication skills Leadership skills to manage across functional teams Pay Range The annual salary for this position is between $96,000.00 and $192,000.00 annually. Factors that may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position is entitled to short‑term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short‑term and long‑term disability Life Insurance and Accidental Death and Dismemberment Tax‑Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr Carrier Global Corporation