Operations Analyst

Work on special projects and operational related service issues to meet business needs

Using independent judgement, develop alternative views and future business needs to assist management in making business changes in order to stay a head of the competition

Develop, execute, monitor, and audit metric/reporting audit process to ensure data integrity across the provider network and adhere to provider service level agreements

Apply analysis skills in the development of business process models, procedures and systems

Research and analyze business results to identify trends and research variances; make recommendations to improve company performance and resolve issues

Act as subject matter expert to recommend and document business requirements for process improvements and system enhancements

Conduct effective interview/research to determine and document the stakeholders, business needs and requirements

Provide post implementation support, such as, problem resolution, adjustments to new procedures, and change management

Review technical design deliverables to ensure business objectives are reached

Manage the identification of training and development materials, communications of changes, and manuals to management

Job Specifications

Typically has the following skills or abilities:

Bachelor's Degree in a related field; in lieu of degree 4 years functional experience

Demonstrated experience with financial and risk analysis, making recommendations and preparing business cases including cost benefit analysis

Demonstrated ability to conduct various types of financial analysis or related experience

Demonstrated experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models

Demonstrated ability to document, propose, negotiate and present approaches and solutions

Ability to visualize and create plans for future business outcomes and changes

Thorough understanding of business implications, project interdependencies and system interfaces
Ability to multi-task and work in a team environment

Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization

Regularly exercises discretion and independent judgment in the performance of his/her job duties

#LI-MARCHON

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.


Salary Ranges: $58,656.00 - $80,253.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

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As a regular part of doing business, VSP Vision ("VSP") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.