Senior Deskside Support Engineer - Remote / Telecommute

Job Description

Job Description

Pay Range: $25.00hr - $30.00hr

Job Overview:

The Deskside Support Engineer ensures that employees remain productive by providing onsite support for hardware, software, applications, installations, and mobile devices while ensuring a positive employee experience. The candidate will act as the face of IT for the organization and offer a personalized experience to the end user. The successful candidate can build upon a positive culture at the location and is a well-versed and educated advocate of improving the end user's IT support experience.

Job Overview:

The Deskside Support Engineer ensures that employees remain productive by providing onsite support for hardware, software, applications, installations, and mobile devices while ensuring a positive employee experience. The candidate will act as the face of IT for the organization and offer a personalized experience to the end user. The successful candidate can build upon a positive culture at the location and is a well-versed and educated advocate of improving the end user's IT support experience. To build a quality end user experience, the Deskside Support Engineer partners with management and vendors daily.

Primary Responsibilities:

The candidate's primary responsibilities include end user facing expertise in providing support for hardware and software issues within end user computer systems (70% MAC and 30% PC), including desktops, laptops, printers, and mobile apps.

• Advanced knowledge and training in configuration, installation, and troubleshooting of desktops (MAC and PC), laptops, printers, and mobile applications.
• Responds to end user product-related questions for all supported hardware, software, and applications.
• Understands, maintains, and outperforms established service levels.
• Analyzes problems to identify problem areas and provide corrective action, recommending solutions to application and account-related issues.
• Utilizes the ServiceNow ticketing tool for task management.

Additional Knowledge & Skills:

• Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software, and applications being supported.
• A+ and Network+ certifications preferred at minimum.
• Basic knowledge of networking, Airwatch, SCCM, and Cisco routers and switches.
• The ability to multi-task and handle ever-changing priorities.
• Willingness to learn new skills and work outside of a comfort zone with the end user community.
• Ability to manage individual tasks that may require cross-departmental communication and collaboration.

Requirements:

• 3+ years in a customer-facing deskside support end user computing role.
• Bachelor's Degree in Management Information Systems or Information Technology or equivalent experience required.
• Strong verbal and written communication skills, positive attitude, and engagement with end users.
• Must be flexible and able to work various shifts to include weekends if needed.
• Experience with MAC, Microsoft OS, and Microsoft Office applications.
• Experience with problem-solving in a support-oriented environment.
• Exceptional soft skills and troubleshooting skills.
• Team player with a self-directed work style and the ability to multi-task.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.