Restaurant General Manager

Job Description

Job Description

McCalls' Catering and Events is looking for a dedicated Restaurant General Manager Upscale Casual Dining to open & operate and lead our new project. We currently run six high volume Cafés, Restaurants & Coffee bars in San Francisco, and adding this new exciting venture, soon. We are a company with a reputation for high standards, client satisfaction and culinary delights. We have over 46+ years of Business experience in San Francisco. Come join our amazing team of highly motivated, talented and experienced hospitality leaders.

Restaurant General Manager Upscale Casual Dining responsibilities include:

• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints

Job brief

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations, in cooperation with respective Department Heads
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with office & restaurant management software, like Square, Toast and OpenTable.
• Extensive food and wine knowledge
• Computer literacy
• Experience in event planning
• Good financial management skills
• Critical thinker and problem-solving skills
• Team player
• Strong leadership, motivational and people skills
• Excellent organizational and time management skills.
• Effective communication skills.
• Acute financial management skills
• Social Media skills related to the position
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus
• A food handler's license and ABC certified
• Sound knowledge of food health and safety regulations.
• Vaccination is a requirement of the job and accommodations due to disability or religious reasons will be evaluated in compliance with prevailing regulations.

McCalls’ Catering and Events is looking for Catering Bartenders who are keen to work in a high-paced catering environment with our dedicated Catering Service Team. We have over 46 years of Business experience in San Francisco. Come join our amazing team of highly motivated, talented and experienced hospitality leaders.

Company Description

McCalls’ Catering and Events is looking for Catering Bartenders who are keen to work in a high-paced catering environment with our dedicated Catering Service Team. We have over 46 years of Business experience in San Francisco. Come join our amazing team of highly motivated, talented and experienced hospitality leaders.