Digital Marketing Specialist

Customer Success Manager Location: San Mateo, CA Job Type: Full Time NextBee.com, a leading marketing software company, is looking for a Customer Success Manager. As a Customer Success Manager, you’ll be responsible for turning our current clients into raving fans. You'll own the ongoing relationship with our clients and be the primary point person for all client contact. That means you'll be responsible for working with the client, the operations team, and the rest of the client advisory team to deliver above-and-beyond service from the moment a plan goes live on our platform. You'll also serve as the voice of the client to our product and engineering team and help drive forward new initiatives and features to improve the client experience going forward. In short, you’ll be a co‑creator of the client-facing side of NextBee. Your responsibilities Be the primary point of contact and build long-term relationships with customers. Help customers through email, phone, online presentations, screen-share and in-person meetings. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to the clients. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Monitor and analyze customer’s usage of our product. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. Liaise between the customer and internal teams. Requirements 3+ years of Client Service role, ideally working with a portfolio of multiple accounts. A plus if you have business development, and/or Client Success experience in IT/Software industry. Passion for delivering amazing customer experiences. Excellent verbal and written communication skills. Comfortable presenting to an audience. High attention to detail and superb organizational skills. Natural problem solver never satisfied with the status quo. Thrive in a fast-paced, ever-changing startup environment. Bachelors degree or equivalent experience. #J-18808-Ljbffr