Benefits Coordinator

Benefits Coordinator

The Benefits Coordinator assists employees with benefits enrollment and questions and assists the Benefits and HRIS Manager with the administration of all benefits for the Castle Group.

The Benefits Coordinator provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Responsibilities

• Assist Benefits and HRIS Manager in administering various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits.

• Conduct benefits orientations and explain benefits self-enrollment system.

• Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction.

• Resolve employee issues with insurance providers and other benefits administrators.

• Consult with employees about eligibility and other issues.

• Administer COBRA, FMLA and LOAs.

• Assist manager in obtaining statistics and information in renewal process of any health, life and retirement plans that benefit the company.

• Prepare and set up meetings designed to help employees obtain information and understand company benefits and other related incentive programs. Ensure distribution of required employee notices.

• Complete monthly audits for benefits offered to prevent discrepancies.

• Assist manager in completing benefits reporting requirements.

• Reconcile and process benefit invoices thru Corporate A/P to ensure accuracy of data, including service from third party vendors.

• Assist in coordination of worker's compensation claims with appropriate documentation as needed.

• Other duties as assigned.

Direct reports: None

Qualifications

• 1+ years of HR administrative experience.

• Knowledge of employee benefits and applicable laws.

• Strong customer service, communication, and interpersonal skills.

• Bilingual language fluency in English and Spanish.

• Effective written and verbal communication skills.

• Highly organized, people-oriented individual. Able to work under tight deadlines and use time effectively based on key priorities.

• Ability to present and communicate in front of large audiences.

• Ability to maintain strict confidentiality.

Required Education and Experience: High School diploma or equivalent required. Proficient with Microsoft Office Suite, specifically Microsoft Excel.

Preferred Education and Experience: Associate/ Bachelor's degree in Business Administrator, Human Resources or related field a plus. SHRM-CP or PHR and CEBS professional designations. Knowledge of payroll processing and administration. Experience working within Benefits Administration and HRIS platforms, preferably UltiPro.

Working Relationships

Internal: All Castle Teammates, HR Management

External: Vendors & Business Professionals

Position Type/Expected Hours of Work: This is a full-time position, working normal business hours (8:30am – 5:00pm). Occasional requirement to work outside those hours as needed.

Travel: May be required to travel to company locations throughout the State of Florida. Overnight travel maybe required but would be very limited. Valid Driver's License required.

Working conditions: Most of the work will be completed indoors in a temperature-controlled environment with little to moderate noise levels.

Physical requirements: Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Working in an upright standing or sitting position for long periods of time, minimum 75% of the day. Ability to communicate, receive and respond verbally and written in an understandable, professional manner. Manual dexterity to input data into the computer. Ability to reach, grasp, lift, stoop and bend.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.