Desktop Support Engineer

Innovative, Secure, and Outcome-Based Solutions Job Summary: The Deskside Support Engineer in Waterloo, IA provides hands-on technical support for end-user devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures timely resolution of hardware and software issues, maintains accurate inventory records, and supports the deployment of applications and equipment across the organization. The engineer serves as the primary onsite technical resource for employees and collaborates with IT teams to maintain a stable and secure computing environment. Job Duties: End-User Device Support - Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals. Printer & Scanner Support - Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed. Software Installation - Install, update, and configure approved software applications following organizational standards and security policies. Hardware Deployment - Prepare, image, and deploy new devices; perform hardware upgrades and replacements. Inventory Management - Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment. Ticket Management - Respond to and resolve service requests within defined SLAs using the organization's ITSM platform. User Support & Training - Provide guidance to employees on device usage, basic troubleshooting, and security best practices. Collaboration - Work closely with network, security, and systems teams to **escalate issues** and support broader IT initiatives. Compliance & Security - Ensure all devices meet security, patching, and compliance requirements. Key Responsibilities: End-User Device Support - Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals. Printer & Scanner Support - Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed. Software Installation - Install, update, and configure approved software applications following organizational standards and security policies. Hardware Deployment - Prepare, image, and deploy new devices; perform hardware upgrades and replacements. Inventory Management - Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment. Ticket Management - Respond to and resolve service requests within defined SLAs using the organization's ITSM platform. User Support & Training - Provide guidance to employees on device usage, basic troubleshooting, and security best practices. Collaboration - Work closely with network, security, and systems teams to **escalate issues** and support broader IT initiatives. Compliance & Security - Ensure all devices meet security, patching, and compliance requirements. Required Qualifications: Experience supporting laptops, desktops, printers, scanners, and related hardware. Strong knowledge of Windows OS, basic networking, and common enterprise applications. Familiarity with imaging tools, device management platforms, and ITSM ticketing systems. Ability to diagnose hardware and software issues efficiently. Strong communication and customer service skills. Preferred Qualifications & Skills: Experience supporting laptops, desktops, printers, scanners, and related hardware. Strong knowledge of Windows OS, basic networking, and common enterprise applications. Familiarity with imaging tools, device management platforms, and ITSM ticketing systems. Ability to diagnose hardware and software issues efficiently. Strong communication and customer service skills. Compensation We provide a competitive pay and benefits package. This position is offering a salary range of $60,000-$72,0000Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. health care dental vision life insurance 401(k) education assistance paid time off including PTO, holidays, and any other paid leave required by law Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr