Senior Administrative Assistant - Boroughs Region

Job Description

Become an integral part of Community & Consumer Banking team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality.

 

As an Senior Administrative Assistant in Community & Consumer Banking, you will need to work well in a team environment, be able to represent the manager/group with professional courtesy and acumen, and deliver flawless work output. Your daily routine also includes interaction with various executive level internal clients across the lines of businesses. You will need to adapt procedures, processes and techniques to complete assignments in line with the department's activities and goals.

 

Job responsibilities

• Manage complex calendars and coordinate meetings, appointments, and scheduling for three Market Directors, including internal and external stakeholders.
• Coordinate the logistics for internal/external meetings, quarterly workshops, large meetings, and off-sites (space, agendas, materials, catering, and transportation as needed).
• Participate in weekly and monthly calls with Market Directors, Branch Managers, and other stakeholders, providing administrative/operational support and tracking follow-ups and action items.
• Prepare and maintain weekly branch reporting using Microsoft Excel and PowerPoint, ensuring information is accurate, organized, and clearly presented.
• Track branch-level deliverables and follow up with Branch Managers on deadlines (e.g., monthly audits, compliance training, and other operational requirements).
• Open and manage job requisitions with hiring managers and Human Resources, and coordinate interview scheduling and candidate communications with Recruiting.
• Support staff onboarding and off-boarding, including coordinating equipment requests, system access, and related setup steps.
• Reconcile and process invoices and T&E/business expenses, ensuring items are submitted and approved within required guidelines.
• Prepare, print/bind, organize, and distribute workbooks, presentations, and other materials for workshops, off-sites, and client/branch meetings.
• Provide administrative support to Branch Managers across three markets (including HR-related coordination and day-to-day operational needs) and serve as a liaison to Market Directors.
• Handle inbound calls/messages with appropriate prioritization and discretion, maintain key department documents (org charts, executive bios, etc.), proactively surface risks/issues or delays, and provide backup coverage for other admins as needed.

 

Required qualifications, capabilities, and skills

• At least five years of administrative experience
• Advanced ability to organize
• Discretion and good judgment in confidential situations, and proven experience interacting with senior management
• Strong interpersonal, written, and oral communication skills
• Strong proficiency in Microsoft Office
• Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management

 

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid options.  

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.