Branch Operations Capability Manager

Can be based in any of our offices nationally Full time (75 hours per fortnight) Salary range: $112,100 to $125,600 including super Job Description The Branch Operations Capability Manager plays a critical role in ensuring our Branch Leaders have the capability to meet compliance and regulatory standards, while delivering exceptional outcomes for our members. This role is responsible for designing, developing and maintaining high-quality training materials, policies and processes that support consistent and effective branch operations. Working closely with key stakeholders across the business, the role identifies capability gaps and leads the development and delivery of tailored learning solutions that strengthen leadership, operational excellence and lending capability across the Branch Network. In the role you will Partner with business leaders to identify learning and development needs across the Branch Network Design, develop and deliver engaging training programs aligned with organisational strategy Ensure branch training and competency frameworks meet all regulatory and compliance requirements Manage and maintain lending and operational capability in line with policies, procedures and legislation Evaluate and continuously improve training programs to enhance effectiveness and outcomes Build strong relationships with internal stakeholders to drive a culture of continuous learning Support Branch Leaders to deliver high-quality outcomes for members Monitor capability progress and address skill gaps through targeted development solutions Promote best practice and professional excellence across branch operations Contribute to a high-performing team culture aligned with organisational goals Qualifications You are an experienced and knowledgeable lending professional with a strong understanding of consumer credit policy and branch operations. You bring a proactive and collaborative approach, with the ability to influence stakeholders and drive capability uplift across teams. With a passion for developing others, you are confident working both independently and collaboratively to deliver high-quality learning outcomes that support our members and organisational goals. Relevant tertiary qualification (desirable) Strong understanding of banking policy and processes Demonstrated experience across a range of lending, from personal to complex applications Ability to exercise sound judgement and make informed decisions independently Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders Proven collaboration skills with the ability to build effective working relationships Strong organisational skills and the ability to manage competing priorities independently Benefits Additional 3 paid work‑life balance days to boost your annual leave* Paid community volunteer days to support many community charities across Australia Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more A flexible and diverse working environment Career development opportunities, training and coaching We welcome candidates from diverse backgrounds and encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ and culturally diverse community members to apply. #J-18808-Ljbffr