1915(i) Program & Intake Coordinator -- Qualified Professional (QP)

Job Description

Job Description

The Ship Group Services

Location: 6636 E W.T. Harris Blvd, Charlotte, NC 28215

Full-time. Primarily in-office, with occasional community visits and outreach.

Starting pay: $20 per hour.

About the Role:

The Ship Group Services is seeking a Qualified Professional with direct North Carolina Medicaid 1915(i) experience to strengthen our intake process and help build our growing program.

This role takes ownership of moving referrals from initial contact through completed intake and coordination of service start. You will work closely with clients, families, care managers, referral sources, and our internal team to resolve barriers and keep next steps moving.

We need someone who is persistent, organized, and comfortable taking initiative. You should be able to identify what is holding up a referral, follow up with the right people, document progress, and escalate issues when needed.

Responsibilities:

• Manage and track 1915(i) referrals from initial contact through intake completion and handoff for services.
• Follow up consistently with clients, families, and care managers regarding appointments, documents, and outstanding steps.
• Coordinate with appropriate assessment, care-management, and clinical teams to support required processes.
• Maintain a clear referral tracker showing each client’s status, barriers, next action, responsible person, and follow-up date.
• Build and maintain relationships with care managers, community partners, and referral sources.
• Help improve intake workflows, outreach practices, and coordination as the program grows.
• Participate in occasional community visits, partner meetings, and outreach activities.
• Report referral progress, recurring delays, and opportunities for improvement to leadership.
• Maintain accurate documentation and protect client confidentiality.

Required Qualifications:

• Must meet current North Carolina Qualified Professional (QP) requirements applicable to the population served and assigned services. Education and relevant experience will be verified before hire.
• Direct experience working with North Carolina Medicaid 1915(i) programs or services.
• Experience with intake, referrals, care coordination, or program operations.
• Demonstrated ability to work effectively with care managers and clients.
• Strong organization, phone communication, documentation, and follow-through.
• Ability to manage multiple referrals independently and resolve barriers.
• Ability to work primarily in the office and attend occasional community activities.

Application Questions:

1. Explain how you meet North Carolina QP requirements. Include your degree, field of study, and relevant experience with the population served.

2. Describe your direct 1915(i) experience, including your employer, dates, services involved, and responsibilities.

3. Give an example of an intake or referral that stalled. What steps did you take, and what was the outcome? Do not include client-identifying information.

4. Describe how you have built relationships with care managers or referral partners.

5. Have you helped build or improve a program’s intake process? Describe your contribution.

6. Can you work full-time, primarily in our Charlotte office with occasional community visits, and is the starting rate of $20/hour acceptable? When could you start?