Workplace Coordinator

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Workplace Experience Coordinator, you will be the welcoming face of JLL's McLean, VA office while serving as a vital support partner to our Workplace Management team. This role combines exceptional customer service with hands-on facility coordination, where you'll manage front-of-house operations, coordinate essential workplace services, and ensure our office environment runs seamlessly. You'll play a key part in creating a professional, efficient, and welcoming workplace experience for employees, clients, and visitors while supporting day-to-day facility operations. This is an excellent opportunity to develop your career in workplace services with a global industry leader committed to delivering outstanding workplace experiences.

• Manage the main reception console, greeting guests with professionalism and providing exceptional customer service to all visitors, employees, and clients throughout the day
• Oversee inbound and outbound mail, express packages, and messenger services, ensuring timely delivery and accurate tracking of all correspondence
• Submit facility work orders to appropriate providers on a timely basis, track progress, monitor status, and report open issues to the Facility Management team to ensure resolution
• Coordinate and schedule preventative maintenance activities, working closely with vendors and internal teams to minimize disruption to workplace operations
• Provide comprehensive conference room support including room setup, technology and AV equipment coordination, catering orders, supply management, and post-meeting cleanup
• Manage conference room and AV equipment reservations using online management systems, assisting occupants with scheduling and resolving booking conflicts efficiently
• Inventory, order, and stock kitchen and office supplies, ensuring adequate levels are maintained and managing vendor relationships for timely delivery and quality service
• Process and file office invoices for approval, coordinate with vendors to correct discrepancies, and ensure accurate and timely payment processing
• Support employee onboarding by preparing name signage, assigning access cards and phone extensions, creating emergency procedure documents, and assembling information packets for new hires
• Participate in or lead emergency preparedness initiatives as part of the office emergency team, ensuring safety protocols are maintained and effectively communicated

• Minimum of 2 years of administrative experience in an office environment with demonstrated customer service focus
• Exceptional customer service skills with proven ability to interact professionally with employees, clients, and visitors at all levels
• Strong written and verbal communication skills with ability to communicate clearly, concisely, and professionally in all interactions
• Demonstrated proficiency in managing multiple priorities simultaneously while maintaining attention to detail and meeting deadlines
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to learn and utilize workplace management systems and conference room booking platforms
• Professional appearance and demeanor with ability to serve as the face of the organization at the front desk
• Strong organizational skills with ability to work independently, exercise good business judgment, and respond effectively to both routine and urgent requests

• Experience with facility work order systems, vendor coordination, or basic facility management operations
• Familiarity with conference room management systems, AV equipment setup, and technology troubleshooting
• Knowledge of invoice processing, vendor management, and basic accounts payable procedures
• Previous experience supporting employee onboarding processes or HR administrative functions
• Experience participating in emergency preparedness programs or serving as a floor warden
• Background in hospitality, front desk management, or workplace services in a corporate environment

Location: McLean, VA

Work Shift: 1st Shift, Monday-Friday, 8:30 AM - 5:00 PM

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.