Operations Manager | Full-Time | Sandler Center for the Performing Arts

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.


Position Summary

The Operations Manager supervises and manages the custodial, housekeeping, maintenance, and event setup activities and operations for the facility. In collaboration with the General Manager, the Operations Manager also oversees the maintenance contracts for all systems, including HVAC and related building systems.

This role pays an annual salary of $45,000-$55,000

Benefits for full-time roles: health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 17th, 2026.

Responsibilities

• Provide management of services and personnel involved in custodial, housekeeping, and event setup operations for the facility.
• Assist in establishing and monitoring work performance and safety standards.
• Select, train, motivate, and evaluate housekeeping/setup personnel; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; and implement discipline and termination procedures.
• Plan, direct, coordinate, and review the work plan for housekeeping/setup personnel; assign work activities, projects, and programs; monitor work flow; inspect the work product of subordinates to ensure accuracy and timeliness of completion; and meet with staff to review and evaluate work products, methods, and procedures, and to identify and resolve challenges.
• Monitor and obtain approval for all housekeeping/setup-related expenditures; receive and maintain supplies.
• Plan, direct, and coordinate the set-up and tear-down of facility equipment for all events.
• Plan, direct, and coordinate the custodial and housekeeping functions for the facility.
• Manage the maintenance staff and facility and oversee all maintenance issues.
• Operate a wide variety of equipment, including high lifts, floor scrubbers, and other equipment as required.
• Periodically conduct an inventory of all equipment.
• Maintain storage areas and equipment in designated areas in a neat and orderly manner.
• Maintain a hazardous materials communication program, material safety data sheets, and required records and permits as required.
• Maintain knowledge of and ensure compliance with relevant federal, state, and local regulations.
• Make recommendations for capital purchases related to areas of functional responsibility.
• Coordinate any service calls with outside contractors for HVAC and other building system contracts.
• Attend internal meetings representing the operations department.
• Maintain and create all maintenance reports as directed by the General Manager.
• Perform other duties as required.
• Operational characteristics, services, and activities of public assembly facility housekeeping and event setup operations.
• Event presentation and event production needs.
• Proper use and maintenance of hand and power tools related to job functions.
• EEOC, FLSA, OSHA, and ADA issues.
• Principles of supervision and training.
• Fire and public safety regulations.
• Terminology used in entertainment and convention settings.
• Customer service practices.
• Relevant federal, state, and local regulations.

Qualifications

• Minimum of 3-5 years of increasingly responsible experience in housekeeping or event setup in a convention center, hotel, sports venue, or other public assembly facility, with at least two years of supervisory responsibility.
• High school diploma or equivalent GED.
• Possession of, or ability to obtain, a current CPR certificate.
• Employee must occasionally lift and move heavy objects.
• Must have computer skills in Microsoft Office applications and word processing, spreadsheets, databases, presentations, and internet software.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.