Customer Care Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Moby Young - State Farm Agent if: 

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide , making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Newport Beach, CA 92660

At Moby Young - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us .

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Prospect within the book of business through outbound calling, policy reviews and helping with inbound calls 

Qualifications

• Must have 3+ Years with State Farm Agency and have CA Property Casualty and CA Life & Health license
• Ability to train others and lead the team effectively as a peer or senior member of the team
• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Excel at motivating others and working as a team. 
• Must have strong State Farm product and systems knowledge.