Service Desk Engineer

Job Description

Job Description

Description:

About Anchor Network Solutions:

At Anchor, we are committed to providing outstanding customer service by truly understanding the needs of our clients. Driven by our passion for technology, we thrive on delivering exceptional business solutions. We handle all realms of services for our clients including Service Desk support, Network Administration, Disaster Recovery and CIO services. We are the “Virtual IT department” for our customers.

Focused on true transparency for our staff, Anchor runs on EOS, the Entrepreneurial Operating System which has helped us all gain clarity on core values and work toward common goals.

Please take a look at the Anchored Way and how we do things here at Anchor! The Anchored Way

Position Summary:

Anchor Network Solutions is seeking a Service Desk Engineer that will provide remote and onsite support services for our clients. We are seeking personalities who love interacting with clients, team members, working in many different technology environments, and having fun while doing it.

Responsibilities of the Service Desk Engineer:

Living Anchor’s Core Values: Own It, Question Why, Team Before Self, Relationships are Everything and Optimistic by Nature

· Respond to user requests for technical assistance via phone and email

· Diagnose and resolve workstation hardware and software issues

· Follow standard service desk procedures

· Identify and escalate situations requiring urgent attention

· Log and track all service desk interactions into ticketing system

· Complete projects related to workstation configuration as assigned

· Create documentation for end-users and internal standards

· Visit client sites on a periodic basis to resolve hardware issues

Is this who you are?

· You own everything you touch. You don’t pass the buck and you need to see things through.

· You are always looking for ways to do more and improve.

· Nothing is beneath you; you step in where needed and lend a helping hand.

· You ask questions and don’t accept “because we’ve always done it this way” as the answer.

· You choose to be positive and look on the bright side.

· You know that relationships matter, both with clients and coworkers

· You put others before you.

· You are open to change and provide honest feedback.

Dedication & Attendance Expectations:

· Reliable Presence: Consistently shows up on time, prepared, and ready to contribute to team and client success.

· Commitment to Excellence: Demonstrates a strong work ethic and dedication to delivering high-quality service.

· Dependable Under Pressure: Maintains professionalism and focus during critical service moments.

· Team Accountability: Understands the impact of attendance and follow-through on team performance and client satisfaction.

What we are looking for in an ideal candidate:

· Solid knowledge of Windows 10/11 and Microsoft 365

· Background in working with workstations in a networked environment

· Experience in Active Directory and Azure Active Directory

· Strong troubleshooting and problem resolution skills

· Experience with remote access tools

· Understanding and knowledge of common software platforms such as Microsoft Office

· Experience with Antivirus and Antispyware tools

· Working knowledge of basic networking principles including routers, firewalls, and switches. Experience with Meraki preferred.

· Experience with Windows Server 2016, 2019, 2022

· Knowledge of Virtual Desktop and Cloud environments

· Bachelor’s degree preferred, but Associates or technical degree considered

· Have or willing to obtain one of the following certifications: A+, Network+, Security+, Windows 10, Azure Fundamentals

Additional Details:

**Employees must have personal reliable transportation. Client needs often dictates an onsite visit to provide support or consulting. Depending on the situation, support may be rendered via phone, email, remotely, or onsite.

Must have a valid driver’s license.

· Must be able to lift at least 30lbs.

· Must have a smart phone.

· Anchor has two physical office locations: Englewood, CO (I25 and Lincoln Ave) and Colby, KS. This position is in the Englewood location.

· Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Compensation and Benefits:

· Competitive Salary

· Medical, Dental and Vision 100% employer paid for employee plan

· 401k up to 4% Match

· Long Term and Short-Term Disability

Job Type: Full-time

Schedule:

• Monday to Friday
• 8am-5pm Mountain Time
• On-call

Experience:

• Help desk: 3 year (Preferred)
• Windows: 3 year (Preferred)

Work Location: Hybrid remote in Englewood, CO 80112

Requirements: