IT Technician

Job Description

Job Description

We’re looking for a reliable and knowledgeable  IT Technician with specialized experience in dental practice management software and support. This hybrid role is ideal for a technically skilled professional who thrives in a flexible environment but understands the importance of on-site presence when needed. You'll be the go-to resource for supporting dental clinics with technology setup, troubleshooting, and delivery of new equipment.

Key Responsibilities

• Provide technical support remotely and on-site for dental offices using  Dentrix and  DEXIS .
• Deploy, configure, and maintain hardware (desktops, laptops, printers, imaging devices).
• Deliver and set up computers at client locations as needed.
• Manage and track service tickets through  Autotask (or similar PSA tools).
• Troubleshoot network issues, software installations, and integrations between dental systems.
• Maintain clear documentation and client records.
• Ensure HIPAA-compliant data handling and maintain cybersecurity best practices.

Requirements

• 2+ years of IT support experience , ideally within a dental or healthcare setting.
• Strong hands-on experience with  Dentrix and  DEXIS is preferred
• Familiarity with  Autotask or similar PSA platforms is  highly preferred .
• Solid understanding of Windows environments, networking, and remote desktop support.
• Windows Server and desktop Administration experience required 
• Datto RMM and BCDR administration experience preferred 
• Watchguard Firewalls experience prefferred 
• Ubiquiti experience preferred (network and firewalls) 
• Beyond Trust experience preferred (bomgar)