Social Services Director

Job Description

Job Description

Social Worker / Social Services Director — The Overlook at Rowan (Salisbury, NC)

We aren’t hiring a warm body. We’re hiring a Social Worker who protects residents, builds trust with families, and keeps plans moving forward with clear documentation and follow-through.

Right fit?

You’re calm under pressure, direct when needed, and lead with a compassionate heart. You can handle hard conversations, you document cleanly, and you don’t let discharge planning drift.

What You Will Do

• Lead psychosocial assessments, care planning, and ongoing support for residents and families
• Coordinate safe, appropriate discharges (and document the “why” behind the plan)
• Manage grievances/complaints professionally and ensure follow-up is completed and tracked
• Support residents’ rights, advance directives, and decision-making resources
• Collaborate daily with Nursing, Admissions, Therapy, and the Business Office to remove barriers
• Assist with behavior support plans, mental health coordination, and community resource referrals
• Maintain accurate, survey-ready documentation that reflects resident needs, preferences, and interventions
• Participate in QAPI and support investigations as needed (abuse/neglect allegations, elopement risk, etc.)

What Success Looks Like Here

• Discharges are planned, safe, and documented —not rushed, messy, or last-minute
• Families feel informed and respected (even when they don’t like the answer)
• Concerns don’t sit—grievances are owned, addressed, and closed out
• Surveyors can open your documentation and clearly see: assessment → plan → action → follow-up

Must-Haves

• Bachelor’s degree in Social Work or related field required (MSW preferred)
• Skilled Nursing Facility experience strongly preferred
• Strong written documentation skills and comfort with difficult conversations
• Organized, consistent follow-through, and able to work fast without losing accuracy

Our Standard

At The Overlook at Rowan, we live by grit with grace, straight-shooter communication, and resident-first accountability. If you want to do meaningful work with a strong team and clear expectations, apply.