Front Office Supervisor

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team. Schulte Hospitality Group is a division of Schulte Companies, a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands such as Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. We offer a rewarding, fun and flexible work environment with a robust benefit package. Benefits include telemedicine and virtual mental health care access for all associates from day one, multiple health insurance and life insurance options, a 401k plan with company match, paid parental leave, paid time off, holiday pay, pet insurance, and an employee assistance program. Our employees also enjoy savings marketplace discounts for event tickets, electronics, gym memberships and more. Job Duties And Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Assign specific duties to staff for efficient operation of the department. Assist in training new associates and cross‑training existing associates. Assist in interviewing and hiring new associates for the department. Promote teamwork and associate morale; treat people with respect and recognize associate successes. Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist the Emergency Response Team as necessary and know the location and use of fire extinguishers. Monitor daily status of rooms, rates, discount rates and packages. Maintain current list of available rooms for walk‑in situations. Coordinate blocking of rooms. Check printed registration cards against information on arrival report and rectify any discrepancies. Ensure prompt and courteous service to guests. Pre‑register guests according to standards. Complete and monitor employee schedule. Monitor VIP arrivals. Notify Maintenance Department of any maintenance issues. Keep track of rooms to ensure accurate status and readiness for check‑in. Hire, coach and discipline direct reports; interact positively and professionally with guests to resolve issues. Demonstrate knowledge of EEO policy, Fair Employment Practices and the Fair Labor Standards Act; promote a harassment‑free work environment. Act as Manager on Duty as required. Work nights, weekends, and holidays as necessary. Perform various other duties as assigned to meet business objectives. Education And Experience In‑depth knowledge of hotel front desk operations. Basic math skills. Ability to communicate effectively verbally and in writing. Strong leadership skills. Ability to exceed expectations of guests and team members. Excellent time management skills. Knowledge, Skills and Abilities Ability to multi‑task. Team player. Ability to exceed expectations of guests. Understanding of the hiring process (phone interview, manager interview, drug screen, background check, reference checks and potential employment assessment). Schulte Hospitality Group is an Equal Opportunity Employer. Compensation Range 18-19 #J-18808-Ljbffr