Administrative Associate II M-F 9am-5pm

Administrative Customer Service Specialist

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Summary

The Administrative Customer Service Specialist receives incoming requests from customers and/or vendors, executes orders, provides quotes, and checks shipment status. In this role, you will analyze customer needs and provide solutions while providing administrative or technical support to ensure effective on-going operations. This position performs administrative work that requires working knowledge and skills developed through formal training or work experience. You will be expected to recognize and solve typical problems that can occur in your own work area by evaluating and selecting solutions from established options. You will directly impact your team through the quality of the services and information provided, working within established procedures with a moderate degree of supervision.

Core Responsibilities

• Track & Trace: Proactively monitor shipments daily to ensure collection and delivery occur within agreed timeframes.
• Customer Communication: Serve as the primary point of contact for clients via phone calls and emails. Update them on the status of clinical supplies and keep them informed throughout the distribution process.
• Documentation: Process booking requests in internal databases, and generate or verify complex shipping and customs documentation.
• Problem Resolution: Analyze and resolve service-related issues, manage tracing, handle claims inquiries, and take complete ownership of customer situations until resolved.

Qualifications & Skills

• Communication: Excellent verbal and written communication skills; comfortable handling a high volume of professional phone calls and emails daily.
• Technical Proficiency: Strong working knowledge of Microsoft Office, specifically Outlook and Excel.
• Advanced Excel Skills: Must be highly proficient in Excel functions, specifically able to perform VLOOKUPs and Pivot Tables confidently.
• Problem-Solving: Ability to evaluate established options to solve typical workflow and shipment issues.
• Experience: Previous experience in an administrative support, logistics, or customer service role is highly preferred.

Compensation & Benefits

• Pay Rate: $22.00 – $24.00 per hour

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.