Cafe Associate - OWO [PTE]

Caf Associate

LEGENDS GLOBAL is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Venue Info

One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPod Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.

The Role

The Caf Associate is responsible for providing efficient, friendly service in a fast-casual environment. This role processes transactions through the point-of-sale system, prepares and serves food and beverages, executes and delivers catering orders, stocks inventory and retail displays, and maintains cleanliness and sanitation standards throughout caf, storage, and seating areas. The Caf Associate plays a key role in delivering an exceptional guest experience while supporting daily caf operations.

Essential Duties And Responsibilities

• Follow opening procedures to ensure all caf areas are clean, organized, stocked, secure, and ready for service.
• Deliver exceptional guest service by greeting guests in a friendly and professional manner, anticipating needs, and promoting products to enhance the guest experience.
• Demonstrate knowledge of menu offerings, including ingredients, allergy information, and dietary considerations.
• Accurately process orders and payments through the point-of-sale system.
• Prepare and serve food and beverages in accordance with established quality, portion, presentation, and temperature standards.
• Maintain fully stocked, clean, and organized food displays, beverage coolers, condiment stations, retail displays, and service areas.
• Maintain cleanliness and organization throughout the caf, including seating areas, counters, storage areas, equipment, and floors, in accordance with health, safety, and food safety standards.
• Assist with caf events, demonstrations, presentations, and promotional activities as assigned.
• Assist with inventory counts, product replenishment, and stock rotation as needed.
• Attend and participate in required meetings and training sessions.
• Follow closing procedures to ensure all caf areas are clean, secure, restocked, and prepared for the next day's service.
• Perform other duties as assigned by leadership.

Supervisory Responsibilities

• N/A

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

Education And/Or Experience

• High School diploma or equivalent qualification
• Prior experience working in caf-/concession-style establishment
• Excellent guest service skills

Skills And Abilities

• Maintain a professional, polished appearance and high standards of personal hygiene in accordance with company grooming and dress code policies, including guidelines related to visible tattoos, facial and body piercings (limited to one per ear), and non-natural hair colors
• Basic knowledge of food preparations, service standards, guest relations and etiquette
• Willingness and drive to exceed the guest expectations
• Ability to read, speak and write in English and communicate with management and guests
• Ability to work in fast-paced environment
• Ability to perform basic mathematical calculations
• Ability to work extended hours and flexible shifts including mornings, nights and holidays, and weekends
• Ability to maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Ability to work independently as well as in a team setting during set up and service
• Sufficient mobility to be able to bend, squat, and reach
• Ability to transport up to 50 lbs. on a continuous basis
• Ability to be on feet for extended hours
• Must have a working email to communicate with your managers as well a working telephone number (always kept up to date)
• Ability to consistently practice safe work habits
• Ability to follow all safety policies and procedures and regulations and complete company-wide safety training as well as additional job specific training

Compensation

Competitive wage, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

Working Conditions

Location: On Site (One World Observatory, New York City)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.