Dealer Technologies Communications Manager

The Manager of Dealer Technologies Communications Manager will be responsible for managing communications and content in various applications through the DealerCONNECT/Field CONNECT portals to communication with the dealer network, field personnel, and manage the Learning Management System (LMS) architecture and related tools to support Performance Institutes training requirement for the dealer network across Sales, Aftersales, and Technical personnel. Main content / communication functions include but are not limited to: DealerCONNECT and Field CONNECT content, DCMail. Main LMS functions include but are not limited to managing Learning applications used to support the Performance Institute (PI) training processes, liaison between PI Business and ICT Partners, coordinate project priorities and develop LMS system strategies to accommodate new training initiatives.

Communications Managers Responsibilities include:

DealerCONNECT Communications Application DCMail:

• Lead the ongoing support and the future strategy for the DealerCONNECT dealership communication platform DCMail.
• Manage the development of business requirements, user testing, and production launch of DCMail enhancements, modifications and fixes
• Manage and coordinate communications made via DealerCONNECT and Field Connect for our dealer network and Stellantis employees (globally)
• Establish and enforce dealership communication guidelines
• Manage usage and enhancements to the DCMail user authoring environment, including training of communication authors (Stellantis employees) and monitoring of site usage

DealerCONNECT and Field Connect site content:

• Lead the management, support, and day to day operations of DealerCONNECT and Field Connect site content updates
• Manage, edit, and publish dealer and field portal content on DealerCONNECT and Field Connect
• Coordinate portal changes and modifications, perform testing, and manage change
• Author surveys of dealer and field users in order to constantly improve DealerCONNECT and Field Connect systems and support
• Utilize Adobe Connect and other BI tools to better understand system usage and provide guidance for improvements to site navigation and application design.
• Manage DealerCONNECT and Field Connect standards of design and navigation
• Work with ICT and business owners to maintain DealerCONNECT standards in usability, design and look-and-feel

DealerCONNECT Applications Responsibilities:

• Manage the requirements, planning, enhancements, testing and data validation of the following dealer facing applications:
  
  • MyOperations
  • DCID Dealer Interface
  • Webservices Test Client
  • Service Contracts
  • DealerCONNECT Billing system
  • Dealer Participation Summary & Billing
  
  
  

Learning Management System Operations Manager:

• Responsible for overall Learning Management System Operations
  • Coordinate communications with LMS stakeholders
  • Lead efforts to develop new LMS system strategies and processes
  
  
  
• Responsible for all LMS system related enhancements and development and strategies
  • Craft and propose near-term strategies for LMS
    
    • Coordinate project priorities, efficiently use existing resources and budgets
    • Develop test plan for enhancement and development, ensure key success factors are correctly tested with input from key stakeholders
    
    
    
  • Craft and propose long term strategies for LMS
    • Lead FCA stakeholders, ICT partners and Latitude Learning (LMS Vendor) to lead development of system enhancements, migrations and support for new FCA training initiatives.
    • Development, implementation and update PI and LMS record retention policies
    
    
    
    
    
  
  
  
  
  
• LMS Business Liaison with ICT Partners
• Manage, develop and support Dealer LMS and Performance Institute processes
• Publish courseware and troubleshoot issues with packages
• LMS Hotline oversight
• FCA Liaison with Performance Institute Hotline team
• Escalation of Hotline issues and resolution
• Develop tools to provide hotline agents / field trainers with information to address potential hotline questions
• Track and monitor Help Desk performance and provide remediation recommendations for all issues
• Manage application integration and portal initiatives
• Dealer LMS subscription and course billing