Senior ServiceNow CMDB Developer

Senior ServiceNow CMDB Developer

Koniag Management Services, a Koniag Government Services company, is seeking an experienced Senior ServiceNow CMDB Developer with a Secret Clearance to support KMS and our government customer. This is a remote opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Assist the team and our clients in the delivery model and supporting ServiceNow initiatives focused on business modernization of the product and its sub-modules with a special focus on CMDB
• Design and Delivery effective business and operating models, ITIL capabilities enabling enterprise CMDB, ITBM, ITSM, and ITOM implementations
• Improve customer experience by delivering a cohesive and effective set of solutions through a clear strategy and data-driven delivery model
• Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives
• Be comfortable interacting with senior management, which involves influencing on significant matters along with a consistent team-focused message on direction
• Ability to drive and lead conversations regarding overall objectives with both current and future goals and technologies
• A true thought leader willing to both learn, implement, and educate clients on design and changes needed to move forward and expand current ServiceNow ecosystems
• Forward thinking individual that has a balance of practical hands-on technical experience but is also capable of accurately and convincingly championing organization changing ServiceNow deliverables
• Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs
• Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality
• Collaborate with team members to define, analyze, understand, and document business and technical requirements
• Design and develop / configure workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies
• Participate in and support ServiceNow version upgrades
• Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action
• Assist and perform quality assurance driving the design, creation, testing, and delivery of technical functionality individually and with the broader team
• Create technical architecture, design, and user guide documentation
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Contribute to the development of IT related, technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality
• Other duties as assigned