PSHP Case Manager Supervisor- Unit Based

PSHP Case Manager Supervisor- Unit Based

Job Category: Clinical Services Requisition Number: PSHPC001335

Salary Range: $75,000-$85,000

Position Summary

The Permanent Supportive Housing Program (PSHP) is part of the District's strategic plan to prevent and end homelessness. The goal of PSHP is to create the enabling conditions for program participants to achieve the following objectives: 1) obtain long-term housing; 2) maintain their housing by complying with any/all lease provisions and local laws; and 3) achieve the highest level of participant-driven-goals possible and improve the overall quality of their lives. The primary objective of the case management services is to assist PSHP participants with achieving these objectives via connecting program participants to supportive services that address their barriers to maintaining their housing and achieve their goals. The Case Manager Supervisor is responsible for supervising a supportive housing services team consisting of 4-7 Case Managers and 125 clients across a varying number of unit-based site locations (3-9) depending on the client assignments for each site. The Case Manager Supervisor is responsible for coordinating with developers in the District of Columbia and the management of teams while ensuring compliance with developer partners and stakeholders.

Key Responsibilities

Supervision of Case Management

• Review and provide feedback to case managers for clients Biopsychosocial Assessments per requirements of the Human Care Agreement and/or Medicaid regulations.
• Supervise case managers who collaborate with clients to draft, update, and revise the Individual Service Plan (ISP).
• Monitor proper implementation of the ISP and provide feedback to case managers and subsequently final approving service plans.
• Ensure all documentation necessary for good clinical care and accurate billing is completed on time. One hundred percent compliance is expected.
• Conduct weekly team meetings and daily staff check-ins to confirm Case Managers are delivering services in accordance with the ISP.
• Meet with each Case Manager on the team weekly for the first 3 months of employment and at least every other week thereafter.
• Provide team back up and coverage when team Case Managers are out on vacation or sick leave. Provide on-call backup and triage support.
• Provide formal clinical training to Case Managers in areas relevant to the mission of high-quality Case Management and the Housing First model.
• Participate in training relevant to program, position, and maintenance of clinical license.
• Provide crisis management support to Case Managers in the community as needed.
• Discharges and Program transfers: completing all necessary documents and submitting it to DHS, DCHA and other stakeholders.

Staffing, Training, & Performance Management

• Hire and onboard Case Managers and other program staff as assigned.
• Assess program staff performance, including a regular evaluation process where staff are provided with feedback and development opportunities.
• Provide modeling and guidance with Case Managers and other program staff working across the project.
• In consultation with Program Director – design, organize, and facilitate program staff training (either directly or through a third party).
• Support program staff with building rapport/relationships with other service providers in the community, alerting DHS when assistance is needed.
• Participate in Supervisor on-call rotation.
• Prepare team reports and participate in DHS monitoring meetings.
• Support Program Director with Quality Assurance practices.

Developer Partner & Site Management

• Overseeing project timelines and ensuring alignment between unit-based housing and developer requirements.
• Ongoing tracking and maintaining referrals logs for each designated site and coordinate with DHS when replacement referrals are to be identified.
• Manages and supports complex cases that may arise due to the close, communal living arrangement and frequent interactions with property management and coordination with external stakeholders and agencies as needed.
• Completing required documentation and reporting, including regular monitoring report and property related compliance reports for each designated site.
• Oversight and coordination of all LRSP and tax credit deadlines to ensure ongoing client eligibility.
• Participate in ongoing meetings monthly meetings for each designated/assigned site to support clients, maintain property requirements, ensure smooth communication and issue resolution.
• Coordinating and attending navigation meetings with DHS and developers.

In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment:

• Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.
• Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily.
• Reinforces Community Connection's commitment to diversity, equity, and inclusion.
• Protects the privacy of our consumer's protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations.
• Completes and stays current on role specific and organizational wide training.
• Performs other duties as assigned on an as-needed basis.

Desired Knowledge/Skills/Abilities

Education & Experience

• Bachelor's degree plus 4 years of direct Permanent Supportive Housing experience
• OR
• Master's degree in social work, Mental Health Counseling or related field from an accredited College or University
• Graduate or Independent level clinical licensure issued in the District of Columbia (e.g., LGPC, LGSW, LPC, LICSW, LISW)
• Minimum of 2 years of experience in case management, mental health services and direct service delivery.
• Minimum of 2 years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other related populations required.

Knowledge/Skills/Abilities

• Professional knowledge of the theories, principles, techniques, and practices of social service delivery systems required; Experience with "Housing First" model preferred (And experiencing with Critical Time Intervention, Motivational Interviewing, and Stagewise Case Management also a plus)
• 1-year supervisory experience preferred
• Experience in crisis response and management preferred.
• Ability to conceptualize, prioritize, and teach case management services including assessment, delivery, and documentation of services.
• Demonstrated ability to communicate effectively and influentially with members of all levels within an organization.
• Effective interpersonal skills required, along with a high level of discretion and a manner of confidentiality.
• Proficiency in Microsoft Office Suite software (Word, Excel, Outlook, PowerPoint, etc.)
• Proficiency utilizing electronic health record systems, or client data/management information systems. Experience with Homeless Management Information System (HMIS)
• Ability to work proactively and independently in a fast-paced setting.
• Ability to communicate effectively in person, virtually, and by phone at all levels.
• Ability to respond effectively and timely to the most sensitive inquiries or complaints.
• Ability to explain controversial or complex topics to all stakeholders.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to handle a diversity of assignments and to work under pressure.
• Demonstrated strong organizational skills, proven ability to prioritize work.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.