Will Call Clerk

POSITION SUMMARY

Conduct day-to-day activities pertaining to Will Call Orders for the Shipping Department. All while maintaining a clean and safe work environment.

ESSENTIAL RESPONSIBILITIES

In addition to the Responsibilities of "Will Call Clerk":
• Ensure designated equipment is in proper working condition (Computers, phones, etc.)
• Effectively communicates with department supervisors and upper management. Utilizes the email groups to communicate with sales and customers.
• Provides continuous email updates of product in the Will Call Department.
• Tends to drivers and utilizes driver sign in sheet to identify which order to have loaded.
• Uses network software to look up PO numbers provided by the drivers.
• Keeps record of all Will Call leaving the facility.
• Ensures Will Call shipments are loaded in a timely manner.
• Properly matches shipments to the applicable loading forms ensuring vehicles are loaded with the correct material.
• Ensure orders are verified and all accompanying paperwork is correctly filled out.
• Processes all Will Call paperwork.
• Tracks Will Call pick-ups.
• Ensures that Photo verification of loaded product has been completed by the loaders.
• Attends safety meetings to identify departmental issues and discuss ways to correct them.
• Identifies areas of improvement while maintaining a clean and safe work environment.
• Duties are not limited to those described above and may be expanded as needed.

INFORMATION AND ACTIVITIES CRITICAL TO PROCESS QUALITY

• Will Call Verification and Documentation.
  • Maintain driver sign in sheet to monitor when drivers arrived.
  • Ensure Will Call form fully filled out.
  • Enter tracking verification into company database.
• Move shipments in a timely manner.
  • Tends to drivers.
  • Locate Will Call shipments
  • Have shipments loaded onto the correct vehicle.
• Photo verification. Ensure loaders are correctly taking photos of loaded vehicles.

DEPARTMENT RESPONSIBILITIES

• QMS:
  • Fully understands and maintains all expectations listed in the procedures and Work Instructions.
  • Follow Quality Policy and Department Processes.
  • Understands the process of identifying and segregating non-conforming product form good material.
• Safety:
  • All necessary PPE required.
  • Maintain the daily checklist on the picker/forklift.
  • Attend daily safety meetings.
  • Ongoing responsibility to maintain a clear and safe work environment.
  • Maintain clear aisle ways and organize racks and dock space. o Always aware of potential hazards in surrounding area.