Guest Services Agent

Guest Experience Team Member

At Impact Kitchen, we believe what you eat matters. Since 2015, our mission has been to empower our community to thrive through healthy, nutrient-dense food made with high-quality, ethically-sourced ingredients. From our restaurants in Toronto and New York City to fueling professional athletes, sports teams, and wellness-driven communities, Impact Kitchen is built on passion, purpose, and performance.

You'd make a great addition to Team Impact if you:

• Bring positive energy and genuinely enjoy connecting with people and building community.
• Thrive in a collaborative environment and believe great teams create great experiences.
• Are passionate about delivering exceptional guest experiences with care and intention.
• Take pride in quality, consistency, and the details that make an impact.
• Have a growth mindset and are excited to continuously learn and develop your craft.
• Are confident and enjoy responsibility.
• Stay composed, focused, and solution-oriented in a fast-paced setting.
• Value cleanliness, organization, and operational excellence.
• Communicate clearly, confidently, and with kindness.

As a Guest Experience Team Member (GETM) you support the Impact Kitchen community by taking orders, serving, preparing a variety of beverages, and setting the hospitality standard high. GETMs make $17.00 per hour + tips (+$6/hour on average), receive a substantial discount on Impact Kitchen products, and have access to team perks that support a healthy lifestyle.

No prior experience necessary, a great attitude and desire to contribute to Team Impact is all you need!

Qualifications:

• Show up for your team, be consistent, punctual and present.
• Provide best-in-class hospitality to the community, know regulars, and build relationships.
• Be an Impact Kitchen subject matter expert, sell the menu, own and adhere to process.
• Take, prepare and provide orders to guests and delivery partners to standards with consistent accuracy. Be able to adapt to recipe and SOP changes.
• Perform various tasks during each shift and support teammates as required.

Abilities:

• Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting.
• Exceptional time management and organizational skills with the ability to multitask.
• Ability to learn quickly both with and without direct coaching.
• Ability to execute and thrive in a quick paced hospitality environment.
• Ability to work in a standing position for extended periods of time.
• Ability to lift heavy items up to 50lbs.
• Availability to work days, evenings, and weekends as business requires
• Preferred but not required: Food Handlers Certification, Barista experience.

Inclusivity at Impact:

Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey / lifecycle.

Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.