Scheduling Coordinator

Job Description

Job Description

Summary of Position:  

Gorman and Bunch Orthodontics is seeking a versatile Scheduling Coordinator to serve as a cornerstone of our patient care team. This role is designed for a proactive professional who is as comfortable working in a patient facing role as the face of our practice. This position will also learn how to work chairside with the doctor. If you are a detail-oriented communicator committed to clinical excellence and patient rapport, we will provide the training to help you excel in the orthodontic field.  

This position will be cross trained to learn how to assist as well. Day Shift, Full-Time W/ Benefits, Averaging 32-35 hours, Monday through Thursdays, with occasional half day coverage on Friday.  

• Patient Experience: Establish a trusting rapport with patients and families, ensuring an exceptional and supportive customer service environment.

• Clinical Support: Assist chairside with the placement and removal of orthodontic appliances; perform X-rays, clinical photography, and retainer fabrication.

• Education: Act as a subject matter expert for patients, providing clear education on orthodontic care, treatment plans, and oral hygiene.

• Operational Excellence: Strategically manage and optimize the doctors' schedules to ensure clinic efficiency and patient flow, including rescheduling patients.

• Clinical Accuracy: Maintain precise patient records, transcribing doctor notes with high attention to detail.

• Environment Management: Ensure treatment rooms are sterilized, organized, and fully stocked to meet safety and operational standards.

• Growth Mindset: Actively participate in coaching and specialized training to continuously evolve your clinical and administrative skill set.

• Knowledge, Skills, and Abilities

  • Adaptability: A proactive, action-oriented professional who can pivot between tasks in a changing environment.

  • Communication: Exceptional written and verbal communication skills, with the ability to handle confidential information with high integrity.

  • Customer Service:  The ability to provide every patient with a truly exceptional customer service-driven experience. 

  • Organization: Strong attention to detail and the ability to follow complex clinical instructions.

  • Technical Proficiency: Comfortable utilizing Microsoft Office, web-based platforms, and dental practice management software.

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Education and Experience  

• High School Diploma, GED or equivalent
• 1–3 years of relevant experience preferred; however, we prioritize attitude and potential and will provide comprehensive training for the right individual.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For additional information, please follow this link.