Parking Supervisor

The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 10 lots and more than 500 on-street parking spaces. The Parking Operations Supervisor is a hands-on operational leader responsible for the day-to-day execution, oversight, and performance of parking facility revenue services across a dynamic municipal parking program. This role ensures the integrity, transparency, safety, and consistency of all assigned revenue collection activities while creating a favorable parking experience for customers. The position leads frontline parking facility and revenue attendants, coordinates shift planning and scheduling, and enforces internal controls and audit-ready documentation. The incumbent manages the operations of computer-controlled parking garages and lots, as well as the parking enforcement function. They write and implement plans and schedules for events and festivals, coordinate traffic control with police, and direct, verify, audit, deposit, and report City revenue. Additionally, the incumbent provides staff oversight and supervision, performs administrative duties, and serves as a key liaison between field teams and internal or external stakeholders to ensure service delivery meets or exceeds performance standards. Essential Functions Supervises daily and special events revenue operations of parking garages, lots, and equipment. Provides supervision and frontline management of a team of parking professionals, provides direct staff oversight, and fosters a culture of accountability, continuous improvement, and professional development through training, oral, and written instructions. Facilitates recruiting, onboarding, training, scheduling, and fosters performance management of assigned employees; establishes daily priorities and task assignments, and verifies completion and adherence to safety and quality requirements. Reinforces and evaluates job performance through coaching, motivating, and yearly performance evaluations. Conducts operational and revenue analysis, including parking utilization, effectiveness, and revenue performance to support informed decision-making and reporting. Ensures all revenue collection activities are completed safely, on time, and in accordance with established policies, procedures, and internal control standards; reconciles, maintains, and logs petty cash; and reconciles cashier reports, records, and deposits City revenue collected. Enforces strict chain-of-custody practices, including dual-custody processes where applicable, and maintains the integrity of all cashless/cash-related collection activity. Reviews and validates collection logs, exception reports, and operational activity reporting to ensure accuracy, completeness, and audit readiness. Coordinates with the finance team to ensure collection documentation supports accurate balancing and reporting. Investigates collection anomalies, documents findings, and implements corrective actions to mitigate revenue risk. Conducts surprise audits, makes recommendations for employee reimbursement for loss control City funds. Creates staffing schedules to maintain operational readiness of facilities, approves payroll, and makes or requests corrections to timesheet hours or leave submittals. Recommends process improvements to increase the efficiency, transparency, and reliability of collections and maintenance programs. Manages areas of public relations, including resolving customer complaints and submitting accident and personal injury reports. Manages computer and automated computer usage in the parking garages. Maintains storage of equipment and signage in a safe, clean, and customer-friendly condition that supports compliance and confidence in the parking system; conducts garage inspections and creates reports. Coordinates with local law enforcement to manage traffic control and to document accidents, vandalism, theft, and injuries. Education/Experience Required One (1) year of experience in a supervisory position in customer service. Work requires knowledge necessary to understand basic operational, technical, or office processes. High school diploma or GED equivalent. Preferred Two (2) years of supervisory experience in a customer service environment. Knowledge of modern parking supervisory/management practices, including staffing optimization and revenue collection systems. Ability to effectively supervise staff and lead a multi-faceted parking organization with diverse operational responsibilities. Ability to provide various reports, as requested, utilizing appropriate parking software packages. Ability to communicate and build effective working relationships with staff, internal and external stakeholders. Ability to exercise sound judgment and be skilled in conflict resolution, de-escalation and providing high-quality customer service. Additional Information & Requirements Valid Driver's License required. This position is designated as Essential and may be required to report to work during City closures due to inclement weather and other emergencies. Work Schedules Position 1 Friday - Tuesday, 1:00pm - 9:30pm, 40 hours per week Occasional Overtime Position 2: Thursday - Monday, 2:00pm - 10:30pm, 40 hours per week Occasional Overtime Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution. Note The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions. 01 I understand and will answer the following supplemental questions completely and thoroughly. 02 If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A". 03 Please select the highest level of education you have completed. Less than High School Diploma or equivalent High School Diploma/GED 04 Please indicate how many years of experience you have in a supervisory position. More than 2 years of experience 05 Please indicate how many years of experience you have developing work schedules. Less than 1 year of experience 1-2 years of experience More than 2 years of experience 06 Have you evaluated the performance of staff you supervise? Less than 1 year of experience 1-2 years of experience More than 2 years of experience 07 Please indicate how many years of experience you have handling cash. Less than 1 year of experience 1-2 years of experience More than 2 years of experience 08 This position requires that you are available to work various shifts, including late nights, holidays, and weekends. Are you willing to work various shifts? Yes No 09 Do you have a valid driver's license? Yes No 10 Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this? Yes No 11 Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment. 12 Are you a current or previous City of Norfolk employee? Yes - I am a current City of Norfolk Employee Yes - I am a previous City of Norfolk Employee No - I am not a previous or current City of Norfolk employee 13 Please indicate your veteran status. (A copy of your long form DD-214 may be required) I am not a Veteran I am a Veteran I am a Disabled Veteran Required Question #J-18808-Ljbffr City of Norfolk, VA