Client Services Coordinator - Bilingual (English/Spanish)

Client Services Coordinator

At Inspired Living, our mission is clear: to empower each individual to live a life of independence and dignity. We believe in personalized, one-on-one support that builds not just skills, but also confidence and self-advocacy. Every day, we're inspired by the individuals we serve and are honored to play a part in their journeys toward independence. Our core values include compassion, integrity, and empowerment. We view each client as a unique individual with their own goals, strengths, and aspirations, and we're dedicated to helping them achieve these with the highest quality of care.

The Client Services Coordinator supports the coordination, administration, and quality of services provided to Inspired Living clients. This position works closely with the Executive Director and ILS Managers to assist with client intake, assessments, documentation, onboarding, client events, quality assurance follow-up, and general office operations.

This is a full-time, in-office position that requires strong organizational skills, professionalism, attention to detail, and the ability to interact respectfully with clients, families, employees, and community partners. The Client Services Coordinator does not supervise ILS Instructors or independently manage client service plans, but plays an important support role in helping ensure services are organized, responsive, and client-centered.

Job Responsibilities

• Attend client assessments, and other client-related meetings with the Executive Director or designated leadership team member.
• Assist with documenting assessment notes, client preferences, service needs, availability, location considerations, and other relevant information.
• Assist clients and families with administrative paperwork, applications, and forms, including, but not limited to, IHSS, Medi-Cal, and CalABLE-related documentation when applicable.
• Provide input regarding potential client, instructor, and manager fit based on availability, service needs, personality, communication style, location, and other relevant considerations.
• Assist with client assignment coordination by gathering relevant information and communicating it to the appropriate Manager or Director.
• Serve as an administrative point of contact for clients, families, instructors, and internal team members, while escalating service-related, performance-related, or program-related concerns to the appropriate Manager or Director.
• Support quality assurance efforts by gathering feedback, following up on assigned client-service matters, identifying concerns, and escalating issues as appropriate.
• Assist with preparing, organizing, and reviewing client-related documentation for completeness and accuracy.
• Attend candidate interviews as requested and provide input regarding potential client/instructor fit.
• Conduct new-hire onboarding, including paperwork, system access, company expectations, and general orientation support.
• Assist with planning and coordinating client events, activities, and company gatherings.
• Support general office operations, including distributing payroll checks, and assisting with internal communications.
• Participate in internal meetings, audits, and continuous improvement efforts.
• Assist with urgent client-related communication or last-minute meeting needs when directed by leadership.
• Maintain a professional, organized, and welcoming office environment.
• Perform other administrative duties as assigned.

Qualifications

• Previous experience in human services, disability services, client services, case coordination, administrative support, or a related field preferred.
• Experience working with individuals with intellectual and/or developmental disabilities preferred.
• Strong administrative, organizational, and follow-up skills.
• Ability to communicate professionally and respectfully with clients, families, employees, managers, and external partners.
• Ability to handle sensitive and confidential information with discretion.
• Comfortable using technology, including email, electronic forms, HRIS/client management systems, shared documents, calendars, and mobile applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively with leadership, HR, managers, and direct-service staff.
• Bilingual English/Spanish preferred.

Requirements

• Client-centered and person-centered approach
• Strong written and verbal communication skills
• Professional judgment and discretion
• Organization and time management
• Reliability and follow-through
• Ability to escalate concerns appropriately
• Cultural sensitivity and respect for diverse backgrounds
• Problem-solving and flexibility
• Comfort working in an office-based, team-oriented environment

Work Requirements

• Full-time, in-office position.
• Ability to travel locally for client assessments, meetings, events, or other business needs as assigned.
• May occasionally assist with setup or organization of materials for client events or office activities.