Verification Specialist

Verification Specialist

Mooresville, NC

Order: 250543

Core Duties

• Product Verification
  • Confirm product specifications, serial numbers, warranties, and registrations are accurate.
  • Validate returned or repaired items meet company standards.
• Data Accuracy & Documentation
  • Review and verify customer or product data in internal systems.
  • Maintain detailed records of verifications, discrepancies, and resolutions.
• Compliance & Quality Assurance
  • Ensure processes align with company policies and regulatory requirements.
  • Assist in audits and quality checks for products or service workflows.
• Customer & Internal Support
  • Work with customer service teams to verify warranty claims or product eligibility.
  • Communicate with logistics, manufacturing, or support teams to resolve inconsistencies.
• Fraud Prevention / Risk Monitoring
  • Identify suspicious claims, duplicate requests, or inaccurate submissions.
  • Escalate potential fraud or policy violations.

Daily Tasks

• Reviewing incoming verification requests (warranty claims, registrations, returns)
• Cross-checking product data against internal databases
• Contacting customers or vendors for missing or unclear information
• Logging verification outcomes and updating systems
• Collaborating with other departments to resolve issues

Key Skills

• Attention to detail
• Analytical thinking
• Familiarity with databases or CRM systems
• Communication skills
• Problem-solving

Typical Requirements

• High school diploma or associate/bachelor's degree (business, operations, or related field)
• Experience in data verification, customer service, or quality assurance (preferred)
• Basic technical understanding of products (especially tools/equipment)