Project Manager- Network Access Service Delivery

Role Description

This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position will manage the implementation and on-boarding projects of Momentum hosted VoIP, High Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutional customers.

This role will primarily be responsible for managing the entire project of on-boarding new customers including overseeing and maintaining targeted project installation timelines and objectives to ensure a successful transition to our products and services.

This position can be fully remote.

Essential Duties and Responsibilities

• Set the strategic direction of all projects.
• Detect, identify and resolve sales, contractual or product inaccuracies.
• Set target milestones and deadlines for projects.
• Implement and manage multiple voice projects, simultaneously, using appropriate systems, metrics, tools and techniques.
• Communicate voice feature customization and provide solutions to project related issues.
• Coordinate and communicate with Momentum Field Engineers and Implementation Engineers regarding all aspects of project and voice installations.
• Manage and maintain constant verbal and written (email) communication to customers and Partners and sub-agents.
• Engage other Momentum Departments in order to ensure successful project completion, i.e. Fulfillment, Billing, Software Engineering, Training, Carrier Relations, Technical Support, etc.

Qualifications

• A four-year undergraduate degree in Business, Sales, or Marketing is preferred.
• Telecommunications experience is preferred.

Requirements

• Critical thinking.
• Good, client-oriented communication skills.
• Excellent written and verbal communication skills.
• Ability to offer and receive constructive feedback.
• Including acting on feedback and making changes as requested.
• Adaptability and flexibility.
• Excellent ability to multitask.
• Able to work both independently and within a team.
• Excellent organizational skills.
• Proactive.
• Analytical skills.
• Conflict resolution skills.
• Accuracy and attention to detail.
• Time management capabilities.
• Capacity to meet milestones and deadlines.
• Capacity to manage stressful situations.
• Proficient in MS Excel, MS Word, and MS PowerPoint.
• Must have a strong work ethic.
• Must be available for afterhours and on-call support.

Benefits

• Employee must be available to work overtime as required.
• Be able to travel for conferences, seminars, and other off-site functions.
• Must adhere to Company policies and procedures.
• Regular attendance is essential (i.e. is consistently at work and on time).