HR Operations Supervisor

Job Duties and Responsibilities As the HR Operations Supervisor at DISH, you will lead a team to enhance the employee experience by elevating HR Operations to new standards of excellence. Your role includes overseeing a team that handles inquiries on DISH guidelines, benefits, leaves, immigration, HRIS, and retirement plans, while providing clear escalation paths and expectations. You will harmonize HR processes to ensure a consistent experience, collaborate with Centers of Excellence (COEs) to drive process improvements, and resolve complex challenges to enhance efficiency and employee satisfaction. Key Responsibilities Deliver Support for Moments that Matter: Handle employee interactions related to benefits, immigration, and accommodations with care, empathy, and professionalism; every touchpoint will reflect your commitment to enhancing the employee experience Collaborate and Ensure Compliance: Partner with cross-functional teams to streamline HR processes and ensure adherence to federal, state, and local regulations; your work will harmonize operations and drive compliance across the organization Lead with Passion: Guide, mentor, and energize a team of HR Operations Associates; your dynamic leadership will empower them to deliver outstanding service, significantly boosting employee satisfaction and driving team success Drive Excellence: Conduct one-on-one check‑ins, monthly quality reviews, and performance evaluations to foster team growth and deliver outstanding service; your proactive approach will drive both individual and team success Create a Culture of Continuous Improvement: Develop personalized growth plans and encourage innovation within your team; always seek ways to refine processes and leverage technology to enhance the HR journey for employees Elevate the Employee Experience: Act as a subject matter expert for complex HR inquiries and cases; your guidance will ensure that employees feel heard, respected, and well‑supported throughout their HR interactions Foster Seamless Communication: Organize and lead team meetings to keep everyone aligned and informed; continuously refine HR processes to ensure they meet the evolving needs of the organization and its employees Innovate with Purpose: Utilize data, process mapping techniques, and employee personas to identify areas for improvement; your innovative solutions will drive efficiency and elevate the overall HR experience Skills, Experience and Requirements Education and Experience: Education: A Bachelor’s degree in Human Resources, Business Administration, or a related field Experience: At least 2 years of experience in HR Operations, Shared Services or a related customer service role, with a proven track record of managing various HR functions and successfully leading and mentoring a team of 5-10 employees Expertise: Demonstrated experience navigating HR systems and processes in a fast‑paced environment, coupled with exceptional facilitation, presentation, and communication skills Skills and Qualifications: Empathetic Leader: You’re passionate about supporting employees through significant life transitions and lead your team with compassion and precision Process Innovator: You excel at creating and optimizing processes that balance compliance and efficiency, always with a focus on enhancing the employee journey Master Collaborator: You thrive in a collaborative environment, working seamlessly with business leaders and HR teams to ensure a smooth and effective HR experience Data-Driven Problem Solver: You leverage data to make informed decisions, identify opportunities for improvement, and create development plans that enhance team performance and employee satisfaction Tech-Savvy: Proficient in HRIS systems, leave management platforms, Google Suite, and Microsoft Office, you ensure a modern and efficient workflow Confidentiality: A strong commitment to maintaining confidentiality and handling sensitive information with the utmost care Reports to: Manager, HR Operations Visa sponsorship not available for this role Salary Ranges Compensation: $72,350.00/Year - $103,400.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan EEO and Accessibility We are committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on click.appcast.io if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) #J-18808-Ljbffr Dish Network Corporation