Medical Receptionist

Job Description

Job Description

The Medical Receptionist is the first point of contact for patients at Samsara Healthcare. This role sets the tone for the patient experience. We are looking for a welcoming, respectful, organized, and trauma-informed person. The receptionist supports clinical operations by managing front-desk workflow, scheduling, patient communications, and administrative tasks while protecting patient confidentiality and maintaining efficiency.

Front Desk & Patient Experience

• Greet patients warmly and professionally (in person and by phone)

• Create a welcoming, non-judgmental environment for mental health patients

• Manage patient check-in and check-out

• Verify patient identity, insurance, and consent forms

• Handle distressed patients calmly and appropriately

Scheduling & Communication

• Schedule, confirm, and reschedule appointments accurately

• Manage provider calendars to maximize efficiency

• Send appointment reminders and follow-ups

• Communicate clearly with patients regarding policies, forms, and expectations

Administrative Duties

• Maintain accurate patient records in the EHR (e.g., SimplePractice or similar)

• Scan, upload, and organize documents

• Collect copays and process payments

• Track referrals, authorizations, and intake paperwork

• Maintain front-office organization and supplies

Insurance & Billing Support

• Verify insurance eligibility and benefits

• Enter demographic and insurance information accurately

• Flag billing or authorization issues for clinical or billing staff

• Maintain HIPAA compliance at all times

Team Collaboration

• Communicate effectively with providers and clinical staff

• Support clinic flow and problem-solve in real time

• Follow Samsara Healthcare policies, procedures, and values

• Participate in training and quality-improvement efforts

Required Qualifications

• High school diploma or equivalent

• Minimum 1 year experience in a medical or behavioral health setting

• Strong computer and data-entry skills

• Professional phone and interpersonal skills

• Ability to multitask in a fast-paced environment

• Strict adherence to confidentiality and HIPAA standards

Preferred Qualifications

• Experience in mental health, psychiatry, or integrated care

• Bilingual (English/Spanish) strongly preferred

• Familiarity with EHR systems (SimplePractice preferred)

• Insurance verification and prior authorization experience

• Trauma-informed or patient-centered care background

Work Environment

• Outpatient mental health and integrated care setting

• Fast-paced with emotionally sensitive interactions

• Requires professionalism, empathy, and boundaries

This role requires reliability, emotional intelligence, and attention to detail. Mental health experience is strongly preferred.

Samsara Healthcare is a mission-driven practice focused on compassionate, accessible, high-quality mental health care. We value integrity, teamwork, and people who care deeply about their career.

Company Description

Samsara Healthcare is a mission-driven practice focused on compassionate, accessible, high-quality mental health care. We value integrity, teamwork, and people who care deeply about their career.