Customer Service Representative

Professional Placement Services Professional Placement Services is seeking a detail-oriented Customer Service Representative to join us in Carrollton at our cutting-edge Semiconductor refurbishment facility! The Customer Service Representative provides superior customer relations and inside sales support to strategic customers and management, leading to increased sales at target margins. Essential Duties and Responsibilities Respond to all product inquiries, including (but not limited to) requests for quotation samples, technical support, or backlog issues. Serve as the company focal point for customer inquiries and interaction. Follow departmental procedures for creating a profitable quote or sample request responses. Proactively and regularly follow up on all significant business opportunities and prepare a weekly update of status. Work closely with sales as needed to provide superior customer satisfaction in all aspects of vendor/customer relations. Maintain complete and up-to-date quote history and follow‑up files. Focus on closing new orders and meeting division monthly and quarterly booking goals assigned by upper management. Attend production meetings and provide customer commitments. Drive orders through the factory to meet OTD. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Knowledge, Skills and Abilities Proven Microsoft Office Suite skills. Organized and self‑disciplined. Demonstrated excellent oral and written communication skills. Must work well with others. Display a high degree of accuracy and have exemplary attendance. Educational/Certification Requirement High School diploma or equivalent combination of education and experience preferred. Experience Requirement 3+ years’ experience as an Inside Sales Representative. Semiconductor industry experience preferred. Physical Demands and Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals. Job Number: 5001 #J-18808-Ljbffr Professional Placement Services