Care Management Tech

Care Management Technician

Under supervision of an RN Case Manager, RN Utilization Manager or Social worker, the care management technician provides a variety of services to the department that requires thorough knowledge of departmental practices and procedures. The care management technician assists by supporting the core functions of the department and discharge planning.

• Creates discharge packets for patients going to skilled nursing facilities. Creating the discharge packet requires working with several disciplines to gather needed documentation such as the discharge summary, MOLST, medication administration record, etc.
• Delivers durable medical equipment (DME) to the patient's room for discharge and completing any associated insurance or charity paperwork.
• Confirms home care start of care.
• Delivers clothes suitable to the weather to the patient's room for discharge.
• Completes patient screenings.
• Makes transportation arrangements for patient's discharge including speaking with family to arrange pick up, providing bus tokens, making arrangements with LYFT.
• Delivers notices to the patient including, but not limited to, the Medicare Outpatient Observation Notification and the Important Message from Medicare.
• Assists with communication with patients and families, payers, customers, and department staff through email, encrypted text, phone, fax, virtual phone conferences, and filing in the share drive.
• Documents in medical record.
• Provides support to special projects and initiatives.

High School diploma or GED is required. CNA certification preferred.

• Highly effective verbal, written and interpersonal skills to communicate effectively with patients, families, and interdisciplinary hospital staff is required.
• Demonstrated customer service skills required.
• Experience in hospital or health care is preferred.
• Experience with medical terminology is preferred.
• Demonstrated ability to maintain organizational system is required.
• Demonstrated ability to work under pressure is required.
• Demonstrated ability to work with basic computer programs (email, word, electronic medical record) is required.

University of Maryland Medical Center