Customer Service - Test Center Administrator (PT)

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

JOB TITLE: Test Center Administrator

REPORTS TO: Test Center Manager

DEPARTMENT: Test Center

LOCATION: West Springfield, MA

TEST CENTER ADDRESS: 59 Interstate Drive, Suite 25

PERKS for employees hired for 20+ hours:

• 12 Paid Holidays Off annually based on work schedule and start date
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves, or overnight shifts!
• Paid training
• Sick time is prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA

AVAILABLE SCHEDULE:

• Part-Time - Hours Will Vary
• Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.
• This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
• Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

• Maintain and apply expert knowledge of test center policies, practices, and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain a secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate's fingerprint identification

QUALIFICATIONS:

EDUCATION:

• High school diploma or equivalent required
• College experience a plus

EXPERIENCE:

• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify

SKILLS:

• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer web browsing)

PHYSICAL JOB REQUIREMENTS

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods while administering exams
• Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
• Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.