Desktop Support Technician

Desktop Support Technician, Tier 1 support $27.00/hour W2, open-ended contract, onsite five days a week in the Century City neighborhood of Los Angeles, CA (zip code 90067) for an investment and financial services firm. Our client is the top-ranking Mergers & Acquisitions advisor globally. This role supports bankers and senior leadership directly. Benefits and PTO available while on our payroll. Conversion to a permanent employee of our client is a possibility but not guaranteed. Tech stack Microsoft 365, Active Directory, Azure Virtual Desktop, Netskope VPN, BeyondTrust, Teams Phones, and Bloomberg Terminals. Job duties include but are not limited to Windows 10/11 imaging and deployments, Microsoft 365 and Exchange Online, Active Directory account work, mobile devices, printers, and conference room AV before a client meeting starts. Also, duties include supporting remote users over AVD and Netskope, remote sessions through BeyondTrust, ticket queue clean and inside SLA. Requirements 2+ years of hands-on desktop and/or service desk supporting Windows, Microsoft 365, and Active Directory. Bachelor's degree and/or CompTIA A+ or Network+ (or other relevant certifications) are preferred, but not requirements. Interview process This position WILL MOVE FAST with client interviews being scheduled later this week (1 round, 30 minutes via Microsoft Teams). Skills tags Desktop Support Microsoft Office 365 Active Directory Troubleshooting Microsoft Windows Help Desk Support Hardware Support IT Service Management (ITSM) Customer Service #J-18808-Ljbffr