ServiceNow Senior Technical Consultant - ITSM Pro
SSC HR Solutions
Servicenow Senior Technical Consultant
We are seeking an experienced ServiceNow Senior Technical Consultant with in-depth expertise in ITSM Pro and its advanced capabilities. This role is responsible for designing, configuring, and delivering cutting-edge IT Service Management solutions using ServiceNow ITSM Pro features such as Virtual Agent, Predictive Intelligence, Performance Analytics, and Continual Improvement Management (CIM). The ideal candidate will bring a mix of technical depth, business process understanding, and implementation experience to drive digital transformation for enterprise clients.
Key Responsibilities:
- Lead technical design and implementation of ServiceNow ITSM Pro solutions, including:
- Virtual Agent
- Predictive Intelligence (PI)
- Performance Analytics (PA)
- Continual Improvement Management (CIM)
- Agent Workspace & Playbooks
Translate business needs into technical solutions aligned with ITIL processes and ServiceNow best practices.
Collaborate with business analysts, architects, and developers to ensure cohesive and scalable solution delivery.
Configure workflows, business rules, UI policies, catalog items, integrations, and dashboards.
Customize the ServiceNow platform using JavaScript, Glide API, Flow Designer, and REST/SOAP APIs.
Implement and optimize Performance Analytics KPIs and dashboards to measure service delivery performance.
Develop and deploy predictive models using machine learning features within ITSM Pro.
Guide customers on maximizing value from ITSM Pro capabilities through workshops and best practices.
Support UAT, knowledge transfer, and post-implementation support activities.
Mentor junior developers and consultants on advanced platform features.
Vacancy posted 2 days ago
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