Customer Success Manager - Accounting - Remote

Salary, bonus (10k), equity NO visa sponsorship There is a strong preference for candidates in the Pacific time zone, though candidates on the East Coast are also considered. 2+ years customer-facing experience in SaaS/software companies Customer Success Manager or Onboarding Specialist title preferred Startup experience strongly preferred for handling chaos/ambiguity Selling points Backed by Y Combinator - $12M funding from top investors Genuine product love - customers really love what they've built Growth opportunities - Promoted 2 people last year Great work-life balance - fully remote Our client, a B2B fintech software startup, is seeking Implementation Specialists. They are looking for an Implementation Specialist with 2–3 years of experience in a customer-facing SaaS role. This position functions similarly to an SMB-focused Customer Success Manager, guiding small to mid-sized bookkeeping and accounting firms through their first 90–100 days on the platform. The ideal candidate is proactive, coachable, and thrives in a structured individual contributor role. You will serve as the primary point of contact for new customers, ensuring they are fully onboarded and positioned for long-term success. What You'll Do Conduct onboarding and training calls to help new customers quickly realize product value Initial onboarding call (1 hour via Zoom) focused on setup and foundational training Follow-up sync calls (15–45 minutes) covering advanced setup, feature training, team enablement, and product updates Manage the full implementation lifecycle for a portfolio of SMB bookkeeping or accounting firms (typically serving 10–50 clients monthly) during their first 90–100 days Serve as the primary point of contact during onboarding, driving strong engagement and high renewal rates Capture customer feedback and feature requests to inform product improvements and internal process enhancements What Were Looking For 2–3 years of experience in a customer-facing SaaS role (Customer Success, Onboarding, or similar) Experience working with accounting or bookkeeping clients preferred Prior onboarding or training experience with SMB customers Experience at an early-stage startup is a plus Familiarity with bookkeeping/accounting software (e.g., QuickBooks, Xero) is a strong plus Highly coachable and open to feedback Excellent communication and customer-facing skills This is an opportunity for a detail-oriented, customer-focused professional to play a key role in onboarding and retaining SMB clients at a growing fintech startup. #J-18808-Ljbffr