Key Account Manager

Job Description

Job Description

Southeast Restoration Group (SRG), a faith-based company, is seeking a highly driven and relationship-focused Key Account Manager to develop, grow, and manage strategic commercial accounts and referral partnerships. This role serves as a trusted partner to key clients, connecting their needs with SRG’s restoration expertise while ensuring an exceptional experience from initial relationship development through emergency response, project completion, and follow-up. If you are a strategic relationship builder who thrives on earning trust, driving growth, and delivering exceptional service when it matters most, this opportunity is for you!

YOUR IMPACT: KEY RESPONSIBILITIES

• Key Account Development & Growth: Develop, manage, and retain strategic commercial accounts and referral relationships within assigned markets. Identify new business opportunities through prospecting, networking, referrals, and relationship development while executing strategies that increase account penetration, retention, and earned revenue.

• Strategic Relationship Management: Serve as the primary relationship manager and trusted advisor for assigned Key Accounts. Build long-term partnerships through consistent client engagement, site visits, meetings, presentations, and proactive communication while identifying opportunities to strengthen and expand each relationship.

• Emergency Response & Client Advocacy: Serve as a key point of contact for clients during property losses and emergency events, including after-hours response as needed. Coordinate with internal teams to support rapid mobilization and ensure clients receive clear, timely communication throughout the restoration process.

• Project & Cross-Department Coordination: Act as the communication liaison between clients and SRG teams, including Mitigation, Estimating, Reconstruction, Production, Accounting, Environmental, and Branch Operations. Monitor client needs and project progress, facilitate communication, and help resolve challenges to ensure expectations are consistently met or exceeded.

• Customer Experience: Deliver exceptional service after, during, and after each project. Proactively address questions and concerns, gather client feedback, provide project updates, and ensure clients feel informed and supported throughout every stage of their experience with SRG.

• CRM & Account Stewardship: Maintain accurate CRM records, client activity, account documentation, sales touches, project information, and follow-up activities. Monitor account performance, pipeline activity, and relationship development efforts to drive progress toward established sales and revenue goals.

• Education, Networking & Brand Representation: Represent Southeast Restoration through industry associations, networking events, trade shows, educational opportunities, community involvement, and other relationship-building activities. Educate clients and referral partners on emergency preparedness, restoration best practices, and SRG’s capabilities while serving as a professional ambassador for the organization.

QUALIFICATIONS

• Education: High School Diploma or GED required. Bachelor’s Degree in Business, Marketing, Communications, Construction Management, or a related field preferred. Equivalent professional experience will be considered.

• Professional Experience: Minimum 2 years of relevant experience in sales, business development, or client-facing roles.

• Other Relevant Skills:

• Strong relationship management, business development, and consultative sales capabilities.
• Experience with CRM systems and data logging.
• Exceptional verbal and written communication skills with a demonstrated ability to influence and persuade.
• Strong systems and process-driven approach to achieving results.
• Professional demeanor in all interactions. 

BENEFITS

• Competitive Compensation Package

• Full Health Benefits: Medical, Dental, Vision, Disability & Life

• Safe Harbor 401K with 4% Company Match

• Paid Time Off Package including Your Birthday Off Every Year & 5 Paid Mission Trip Days

READY TO MAKE AN IMPACT?

If you're a strategic relationship builder ready to grow meaningful partnerships, advocate for clients, and make an impact during the moments they need us most, we want to hear from you! Join Southeast Restoration and be part of a team that’s building something great, every single day.