Collections Specialist

Job Description

Job Description We are looking for a Collections Specialist to join our team in Boca Raton, Florida in a contract-to-permanent capacity. This position focuses on managing a portfolio of customer accounts, driving timely payment resolution, and maintaining accurate records that support reporting and account decisions. The ideal candidate brings strong business-to-business collections experience, sound judgment, and the ability to communicate professionally in a fast-paced environment.

Responsibilities:
• Manage an assigned group of accounts and pursue outstanding balances with a focus on achieving delinquency reduction targets, including balances aged beyond 60 days.
• Record collection outreach, customer responses, and next steps in a clear and timely manner so account activity can be reviewed and continued by other accounts receivable team members when needed.
• Prepare accurate account status updates that support aging analysis, weekly reviews, and month-end reporting for leadership.
• Provide regular credit hold recommendations and account updates to the AR Manager to help determine when customer accounts should be released or maintained on hold.
• Investigate high-risk or difficult accounts, escalate concerns appropriately, and coordinate with leadership and sales partners when outside collection support may be necessary.
• Review account balances and supporting documentation to reconcile discrepancies and assist with decisions related to write-offs or third-party placement.
• Respond promptly to customer emails and manage internal and external ticket requests within established service expectations.
• Handle a mix of mid-sized, key, and high-visibility customer accounts while supporting additional accounts receivable duties as assigned.• At least 5 years of experience in business-to-business collections and account reconciliation.
• Ability to work a permanent schedule and provide overtime support when business demands require it.
• Strong written and verbal communication skills with a detail-oriented approach to customer interactions.
• Proven ability to analyze payment behavior, identify trends, and determine appropriate collection actions.
• Comfortable working independently while also contributing effectively in a team-oriented environment.
• High attention to detail with the ability to document account activity and follow through on payment commitments.
• Proficiency with NetSuite, Excel, and Word.
• High school diploma or equivalent required; an associate degree is preferred.