Frozen Food Supervisor

Frozen Supervisor

The Frozen Supervisor is responsible for overseeing the daily operations of the frozen food department, ensuring product availability, proper inventory control, and execution of merchandising standards. This role supports Grocery leadership by maintaining in-stock conditions, minimizing shrink, and delivering a clean, organized, and customer-ready department.

Department Operations & Execution

• Oversee daily frozen department operations, including stocking, rotation, merchandising, and freezer organization
• Ensure all frozen products meet company standards for quality, condition, and presentation
• Maintain proper rotation (FIFO), dating, and temperature control for all inventory
• Execute planograms, promotional displays, and seasonal resets
• Ensure cases are fully stocked, faced, and maintained throughout the day

Leadership & Team Support

• Supervise, train, and coach frozen food clerks and stockers
• Provide direction during shifts to ensure productivity and execution standards are met
• Support scheduling and labor planning based on delivery schedules and business needs
• Promote a safe, efficient, and team-oriented work environment

Inventory & Replenishment

• Manage ordering, replenishment, and backstock organization
• Receive deliveries and ensure proper handling of frozen product
• Monitor and control shrink through accurate ordering, rotation, and storage practices
• Partner with Grocery leadership and vendors to maintain optimal inventory levels

Food Safety & Compliance

• Ensure strict adherence to food safety, sanitation, and temperature control standards
• Monitor freezer temperatures and ensure compliance with all health regulations
• Maintain cleanliness of freezers, cases, and backroom storage areas
• Ensure compliance with company policies and audit requirements

Customer Service

• Ensure a well-stocked, easy-to-shop frozen department
• Assist customers with product location and questions
• Support resolution of customer concerns in a timely and professional manner

Qualifications

• Previous grocery or perishable department experience preferred
• Leadership or supervisory experience preferred
• Strong understanding of stocking, merchandising, and inventory control
• Knowledge of food safety and temperature control standards
• Strong organizational and communication skills
• Ability to work in a fast-paced retail environment
• Flexible availability including early mornings, nights, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Frequent lifting of up to 50 lbs
• Repetitive stocking and product handling tasks
• Ability to work in freezer conditions for extended periods