Sales Operation Analyst - CuraScript SD

divh2Sales Operation Analyst - CuraScript SD/h2pReports To: Sales Administration Supervisor Location: Lake Mary, FL (Hybrid 3 days in office required)/ph3Job Summary/h3pThe Sales Operation Analyst supports the Sales Operation Analyst - CuraScript SD sales segments by providing accurate, timely, and compliant operational support. This role serves as a key liaison between Sales, internal operational teams, and external customers to ensure seamless order execution, onboarding, account maintenance, and issue resolution./ppThe ideal candidate demonstrates strong attention to detail, process discipline, and the ability to manage multiple priorities in a fast?paced, highly regulated environment while maintaining a strong customer?centric focus./ph3Primary Responsibilities/h3ullipProcess and manage sales orders and customer inquiries for Sales Operation Analyst - CuraScript SD accounts with a high degree of accuracy and urgency./p/lilipMaintain and update required sales and operational trackers daily, ensuring clear documentation of status, actions taken, and next steps./p/lilipSupport onboarding of new Sales Operation Analyst - CuraScript SD sites, including validation of required documentation and tracking onboarding milestones through completion./p/lilipPerform account maintenance activities such as state licensure tracking, address changes, additional location requests, and site updates./p/lilipPrepare and distribute daily sales and order status reports, including open orders, prioritized accounts, and identified risks./p/lilipCoordinate credit and rebill requests, working closely with Accounts Receivable, Sales, and other internal partners to ensure timely resolution./p/lilipMonitor open orders, shipping delays, and holds; proactively escalate risks or service issues to minimize customer impact./p/lilipProvide enhanced support for designated VIP, strategic, and high?volume CuraScript SD customers./p/lilipCollaborate cross?functionally with Sales, Pricing, Contracts, Credit, Finance, IT, and Customer Service to support operational excellence./p/lilipFollow established standard operating procedures, audit requirements, and compliance guidelines to ensure data integrity and pricing accuracy./p/li/ulh3Required Qualifications/h3ullipHigh school diploma or equivalent required; Bachelors degree preferred./p/lilipMinimum of 2 years of experience in sales administration, order management, operations, or a related role./p/lilipStrong attention to detail with the ability to manage multiple priorities and deadlines./p/lilipDemonstrated experience working with sales trackers, order management systems, and reporting tools./p/lilipProficiency in Microsoft Excel, Outlook, and collaboration platforms./p/lilipStrong written and verbal communication skills with the ability to interact professionally with internal and external stakeholders./p/li/ulh3Preferred Qualifications/h3ullipExperience supporting Sales Operation Analyst - CuraScript SD sales segments./p/lilipExperience in a healthcare, pharmaceutical, or highly regulated environment./p/lilipFamiliarity with pricing accuracy, audit processes, and compliance?driven workflows./p/lilipExperience supporting VIP or strategic customer segments./p/li/ulh3Core Competencies/h3ullipOperational excellence and process adherence/p/lilipStrong analytical skills/p/lilipProactive issue identification and escalation/p/lilipCross?functional collaboration/p/lilipCustomer?focused mindset/p/lilipAbility to thrive in a fast?paced, deadline?driven environment/p/li/ulh3Work Environment/h3ullipHybrid office environment (as applicable)/p/lilipCollaboration across multiple departments and sales segments/p/lilipHigh volume of time?sensitive requests requiring accuracy and discretion/p/li/ulpIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload./ppAbout Evernorth Health Services/ppEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives./ppQualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws./ppIf you need a reasonable accommodation to complete the online application process, please email View email address on click.appcast.io for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes./ppThe Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State./ppQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances./p/div