Technical Account Manager

Account Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client's time zone.

We're a high-growth staffing agency, and we're hiring an Account Manager to own and grow a portfolio of client relationships while driving successful hiring outcomes across technical searches — engineering, AI, and specialized technical roles.

In this role, you will act as:

• A strategic hiring partner to founders and technical hiring leaders (CTOs, VPs of Engineering, technical founders)
• A commercial owner focused on account growth and retention
• A trusted point of contact ensuring successful technical placements and client satisfaction

This role is ideal for someone who combines strong relationship-building skills, commercial instincts, and operational thinking within a technical staffing or technical recruiting environment.

KEY RESPONSIBILITIES

Placements & Hiring Success

You will oversee hiring activity across your accounts to ensure strong delivery and successful placements.

• Leading scoping calls and intake conversations, and assisting sales calls, to translate technical requirements into actionable search criteria and support new business conversations
• Aligning hiring priorities with budgets and business goals
• Ensuring hiring processes move quickly and efficiently
• Monitoring active technical searches and placement progress
• Managing client communication throughout the hiring lifecycle
• Supporting offer, closing, and onboarding coordination
• Acting as the escalation point for complex client situations

Client Retention & Growth

You will own the overall health, retention, and expansion of your client portfolio.

• Driving account growth through upsells and additional technical hiring opportunities
• Maintaining strong client relationships and long-term retention
• Identifying risks early and proactively managing client satisfaction
• Expanding partnerships across multiple engineering/technical teams within client accounts
• Supporting renewals and ongoing partnership conversations
• Forecasting technical hiring demand and upcoming headcount needs

Strategic Client Partnership

You will serve as a trusted advisor to clients throughout the partnership.

• Building long-term relationships with founders and technical hiring leaders
• Advising clients on technical hiring strategy and market/talent insights
• Conducting strategic check-ins and business reviews
• Helping clients improve hiring processes and technical role definition
• Positioning the company as a long-term technical hiring partner rather than a transactional vendor

SKILLS & EXPERIENCE

• 5+ years in technical staffing, technical recruiting, client partnership, or agency environments placing engineering/technical talent
• Experience running or assisting scoping calls, intake calls, and/or sales calls with clients — comfortable in conversations that define technical requirements and support new business
• Experience managing multiple technical client accounts simultaneously
• Strong placement and client retention track record across technical roles
• Commercial mindset with the ability to grow accounts through upsells and expansion
• Working knowledge of technical role types and hiring markets (software engineering, infrastructure, data, etc.) sufficient to hold credible conversations with technical hiring managers
• Strong communication and relationship management skills
• Ability to manage fast-paced hiring processes across multiple clients
• Highly organized with strong operational thinking

WHAT SUCCESS LOOKS LIKE

• Strong client retention and satisfaction
• Consistent successful technical placements across accounts
• Growth through upsells and expanded partnerships
• Clients view us as a trusted strategic technical hiring partner
• Hiring processes run smoothly and efficiently
• Risks and delivery issues are identified and addressed proactively

IDEAL CANDIDATE PROFILE

• Excellent English skills, written and spoken
• Experience placing AI specialists, ML engineers, or other AI/ML-focused roles
• Familiarity with the AI hiring market and current AI talent landscape
• Technical staffing or agency professionals who thrive in client-facing environments
• Professionals confident running or assisting scoping, intake, or sales calls with technical stakeholders
• Commercially minded operators who enjoy growing accounts and building partnerships
• Relationship-driven professionals focused on retention and long-term success
• People who enjoy balancing strategy, technical hiring execution, and client growth in a fast-paced environment

Scale Army is a staffing agency dedicated to connecting international talent with US-based companies. We cover a broad range of positions and industries, from customer support and sales roles to engineering and executive-level positions.