Program Support Assistant

Job TitleProgram Support AssistantDutiesSpecific duties include:Receives, reviews, indexes incoming mail and uploads documents into Veterans Benefits Management System (VBMS) from a Centralized Mail Portal (CMP). Assigns mail and uploaded documents to proper eFolder.Reroutes mail to other stations and process unidentifiable mail within the CMP.Picks up mail from the postal service as needed as well as takes outgoing mail to the schedule drop-off point daily.Completes all tasks within established time frames.Establishes UPS accounts and provides support for out-based employees with regards to their UPS accounts.Prepares various written correspondence (e.g., reports of contact, letters, responses to FOIA requests, etc.) and provides information for statistical and narrative reports.Receives, opens, reviews, and date stamps all incoming correspondence mail; analyzes correspondence received and routes appropriately.Takes appropriate measures to ensure there is no uncontrolled mail left on/in any mailroom desk, fax machine, copier, scanner, or mailroom table.Reviews and processes any necessary outgoing letters to ensure accuracy, no PII violations exist, and proper postal procedures are met.Develops straightforward evidence in conjunction with fiduciary claims and assists with the gathering of evidence for more complex cases.Utilizes and inputs information into various automated systems associated with Fiduciary Hub operations.Work Schedule: Full time, Monday through Friday. 8:00am to 4:30pmCompressed/Flexible: AvailableTelework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.Virtual: This is not a virtual position.Position Description/PD#: Program Support Assistant; PD418240Relocation/Recruitment Incentives: Not AuthorizedFinancial Disclosure Report: Not Required