Customer Service Representative

Job Description Job Description: Enhance our customer experience! Be an expert educator to customers! Guide customers to confident choices in telecommunications services! No cold calling involved. What will you be doing? Use exceptional sales and negotiation skills to confidently save and retain current subscribers from disconnecting their TWC services. Investigate problems, track reasons for disconnect requests and take ownership of customers' concerns to assist them in deciding to stay. Educate customers on competitive pricing information and assist in comparing competitive services. Passion for customers ensures long‑term satisfaction and rewards with a rich compensation package and flexible benefits, including discounted TWC products and services. You're a match if you possess the following: Customer‑centric mentality and passion for the customer. Effective listening skills with high empathy. Ability to probe and correctly identify customer needs and concerns. Proven objection handling techniques and ability to deal with rejection. At least 1 year of sales‑driven service and/or retention experience. Benefits Competitive hourly base rate of $13.68 plus commissions. Average monthly commission around $1,365, average annual hourly equivalent $21.56. Annual potential $50K+. Weekly contests, incentives, fun team‑oriented culture. Robust benefits: Medical, Dental, Vision, Pension, Matched 401(k) and discounted cable, phone, Internet services. Full paid training program: 5 weeks classroom + 12 weeks on‑the‑job (eligible for commissions). NOTE: Time Warner Cable requires applicants to complete a functional skills assessment as part of the application process. Time Warner Cable is an Equal Opportunity Employer – Minority/Female/Disability/Veteran/Current Unemployment. Qualifications High School Diploma or equivalent. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr