Customer Service Representative

Customer Service RepresentativeJoin our dynamic remote customer service and sales support team as a Customer Service Representative, providing friendly, professional customer support and general business assistance.Key Responsibilities:Manage inquiries from internal and external customers and provide exceptional support by email, phone, and Microsoft Teams.Explain products and services clearly and effectively to customers.Process product returns, exchanges, and recall paperwork.Collect necessary information and documentation for product complaints.Use the ERP system to process orders for billing and restocking.Handle credit rebills and facilitate inventory transfer requests.Adhere to the monthly closing schedule.Minimum Basic Qualifications:High school diploma or equivalent required.2–4 years of relevant experience in customer service, sales operations, and/or logistics.Travel Requirements:Less than 10% travel.Desired Characteristics:Proficiency with ERP systems, Microsoft Outlook, Excel, Word, and Teams.Excellent written and verbal English communication skills.Strong organizational, problem-solving, and time management skills.Customer-focused, action-oriented approach.Integrity, trustworthiness, and a friendly, professional attitude.Ability to work effectively both independently and within a team.Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.