Staffing Operations Manager

Job Overview – Staffing Operations Manager

Compensation: $85,000 – $110,000/year

Location: New York, NY (Midtown)

Schedule: Monday to Friday (In-Office)

Atlantic Group is hiring a Staffing Operations Manager to join our team in New York, NY and oversee daily staffing operations, team performance, and workforce coordination across our school-based paraprofessional staffing division. This leadership role will manage recruiters, field supervisors, and placement coordinators while ensuring staffing requests are filled efficiently, employee productivity is monitored, and operational standards are consistently maintained.

We welcome experienced managers from staffing and recruiting, healthcare operations, and education staffing backgrounds who are comfortable leading high-volume teams, tracking performance, and managing daily operational priorities.

This position reports to the Healthcare Division Leader and does not carry an individual recruiting desk. The manager will focus on team leadership, staffing operations, performance accountability, and escalations while assisting with urgent staffing needs as necessary.

Responsibilities as the Staffing Operations Manager:

• Team Leadership & Daily Operations: Supervise recruiters, field supervisors, and placement coordinators while setting daily and weekly performance targets, managing workloads, and ensuring appropriate staffing coverage.
• Performance Tracking & Accountability: Monitor recruiting activity, employee productivity, staffing requests, placement rates, verified starts, attendance, no-shows, and other key performance indicators (KPIs) while coaching employees and addressing performance issues.
• Staffing & Placement Operations: Oversee high-volume staffing workflows, including candidate matching, family intake, school coordination, assignment confirmations, substitute coverage, and verified placement starts.
• Coverage Management & Escalations: Track open staffing requests, prioritize urgent assignments, coordinate replacements, and resolve operational issues involving schools, families, and paraprofessional staff.
• Systems, Data & Compliance: Ensure accurate use of applicant tracking, scheduling, and workforce management systems while maintaining reliable employee records, placement documentation, and compliance standards. Coordinate with credentialing, scheduling, and payroll teams.
• Training, Reporting & Process Improvement: Oversee employee training, conduct weekly performance and staffing reviews, prepare operational reports, and implement improvements to increase efficiency, team accountability, and staffing performance.

Qualifications for the Staffing Operations Manager:

• Management Experience: Minimum of 3 years managing high-volume recruiting, staffing, healthcare operations, or workforce coordination teams, with demonstrated experience overseeing employee productivity and performance.
• Industry Background: Experience in staffing and recruiting, healthcare staffing, healthcare workforce operations, or education staffing strongly preferred (School-based or paraprofessional staffing knowledge is a plus).
• Leadership & Accountability: Proven ability to supervise teams, establish performance expectations, monitor daily activity, coach employees, and address performance issues directly.
• Operations & Problem-Solving: Strong organizational and communication skills with experience managing time-sensitive staffing needs, employee schedules, operational escalations, and competing priorities.
• Technical Skills: Proficiency in Microsoft Excel and experience with applicant tracking systems (ATS), scheduling/timekeeping platforms, or workforce management systems.